Endpoint Administrator II at Bexar County, TX

About the Department

Under general supervision, is responsible for supporting Bexar County Information Technology team; will support the mission of the County, ensuring successful delivery of IT services as defined in the duties and responsibilities. This position will represent the County in a professional and effective manner and establish and maintain effective working relationships with co-workers, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public. Flexibility to achieve performance excellence in a telework arrangement.

Position Duties

• Serve as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability  
• Execute upgrades, maintenance, and configuration of endpoint management suite to include System Center Configuration Manager (SCCM), Microsoft Intune, Absolute by Computrace, Apple Business Manager, & Microsoft Entra
• Foster a common understanding of Domain Joined, Hybrid Domain Joined, and Azure AD Joined Device scenarios
• Design and implement IT Endpoint Management Framework with supporting processes and procedures 
• Monitor and administer the operations of systems and services supporting computing endpoints, including endpoint management, configuration, and security tools
• Perform development of scripting, application packaging, and provisioning and deployment of applications and services related to endpoint computing management
• Ensure audit and compliance successful outcomes by identifying problems and implementing solutions, as directed
• Assist in tracking endpoint usage and interpreting statistics from reports designed to enable efficient deployment and utilization of computer resources
• Coordinate with Senior Endpoint Administrator to ensure documentation of all enterprise scale technologies is sufficient and complete
• Execute on tickets assigned by the Senior Endpoint Administrator
• Develop and maintain standard PC images based on varying Office/Department requirements
• Responsible for cross-organizational efforts required to standardize configurations with infrastructure changes across the production environment 
• Responsible for ensuring all configuration changes are implemented with the minimal amount of impact to our customers 
• Work with team members to make improvements in the configuration management processes 
• Conduct assessments regarding hardware and software configuration and implement various changes within technology systems  
• Produce product builds to be used in testing and in production  
• Perform software deficiency and change request updates and reporting 
• Perform other related technology duties and projects as assigned

Minimum Qualifications

• Graduation from an accredited college or university with a relevant degree, 3-5 years of experience, or an equivalent combination of education and experience
• Experience in enterprise IT Endpoint Management; experience creating performance metrics and continual improvement models for process control; experience with Microsoft System Center 
• Configuration Manager; experience working with stakeholders at all levels of an information technology department, as well as information technology department customers 
• Advance knowledge with SCCM & Intune to include image creation, software packaging, deployments and reporting 
• Planning skills with risk analysis, contingency, and mitigation planning; critical thinking and problem solving skills
• Ability to effectively communicate complex ideas in a clear and concise manner across functional and technical departments, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, stakeholders, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public
• Demonstrate technological intuitiveness
• Must secure and maintain a favorable background investigation and clearance
• Must clear a pre-employment physical and a pre-employment drug screen test
• Required to travel to remote sites within Bexar County
• Must have and maintain a valid Texas driver’s license, motor vehicle liability insurance and personal injury insurance, and; must have available transportation during entire workday
• May be required to work more than 40 hours during the workweek
• May be required to work weekends
• This position may need to satisfy the requirement of completing and passing an assessment during the employment process

• Constantly working in indoor / telework conditions 
• Frequently moves items weighing up to 10-15 pounds
• Occasionally move about the office / telework office
• Frequently communicates with others using approved technological resources; must be able to exchange accurate information through designated systems within a timely manner
• Constantly operates a computer and other office productivity machinery
• Positions self to perform essential functions of the job in an office / telework environment 
• Must be able to remain in a stationary position
• Flexibility to achieve performance excellence in a telework arrangement
• Maintains County-issued equipment, software, data and supplies