Customer Experience Specialist (CXS) at Barron Heating & Air Conditioning Inc.

Description

At Barron Heating AC Electrical & Plumbing we are committed to Improving Lives™. As a Customer Experience Specialist (CXS), you will help us live out our Vision & Mission and meet our growth-oriented goals as the premier heating, cooling, electrical, and plumbing service provider in Northwest Washington.
 

At Barron, our Customer Experience Specialist (CXS) will:

• Serve as the first point of contact for customers, answering inbound calls promptly and responding to voicemails, chats, and other messages in a timely manner 
• Schedule and book HVAC, electrical, and plumbing service calls effectively and efficiently, ensuring the best experience for both customers and technicians
• Build relationship-focused conversations around customers’ whole-home needs, promoting life-long customer relationships
• Use critical thinking to develop creative solutions for both customers and technicians
• Support team members while consistently delivering world-class customer service
• Demonstrate strong phone etiquette, interpersonal communication, and active listening skills
• Maintain a calm, professional, and courteous demeanor in all customer interactions 
• Manage time effectively and consistently meet deadlines
• Keep a neat, clean and organized work area 
• Attend all Company-wide and departmental meetings
• Collaborate and build strong working relationships across all departments
• Exhibit a “Team Barron” attitude
• Share Barron’s Vision & Mission of Improving Lives™

An outstanding Customer Experience Specialist (CXS) will have the following natural strengths & talents:

• Exceptional customer service skills with a proactive, solutions-oriented approach
• Excellent interpersonal and communication skills, especially over the phone
• Ability to thrive in a fast-paced environment
• Strong organizational skills with keen attention to detail
• Team player who collaborates effectively with all team members and contributes to a positive team culture

Compensation:

• Full-Time
• $20.00-$23.00 per hour; DOE 

Experience & Qualifications:

• A minimum of 1-2 years of customer service experience or in a similar customer-facing role (required)
• Pre-employment Drug Screening
• High School Diploma or GED
• Must be at least 18 years of age
• Legally eligible to work in the United States

Barron Provides:

• 100% employer paid medical, dental & vision plans for employee
  • Eligible dependents may be covered through pre-tax payroll deduction
• Paid holidays and vacation
• 401k matching program
• Employee discounts on services
• Company sponsored events and team building
• Barron Apparel/Uniforms
• A culture of collaboration, sharing of knowledge and respect for one another

When applying please upload:

• Resume
• Cover Letter and include:
  • Which of our 5 Core Values resonates with you most, and why
  • Why you believe you are the best candidate to join the Barron Team

During the Hiring Process, our Team will: (Please anticipate the process to take approximately 3-4 weeks)

• Review application materials and select qualified candidates
• Schedule an in-person interview with the Hiring Manager and a member of our People Operations & Culture team for candidates moving forward
• Contact 2-3 professional references provided by the candidate following a successful in-person interview
• Extend an offer of employment to the selected future Barron Team member