DME Representative / Office Assistant | Hillsdale Medical Supply at Hillsdale Hospital

Work Schedule

40 hours per week | 8:30am - 5:00pm, Monday through Friday

Benefits

• Insurance: medical, prescription, dental, vision, life, disability
• Paid Time Off: vacation, sick days, personal days, holidays
• Retirement: 403(b) with match 
• Education assistance and continuing education

Qualifications

• High school diploma or equivalent required from an accredited institution
• Must be able to read, write, speak and comprehend English
• Previous experience in an office or retail setting preferred
• Excellent interpersonal skills including the ability to communicate effectively with a variety of individuals such as physicians, patients, family members, insurance carriers, vendors and the general public
• Should be proficient in the use of standard office equipment to include:  multi-line telephone, fax machine, photocopier and the like
• Able to operate computer equipment and be familiar with Microsoft Word, Excel, Power Point and other computer applications
• Must embrace vision, mission, values and culture of Hillsdale Hospital
• BLS certification required
• Medical terminology preferred
• A current Michigan driver’s license, availability of a car for business use on a daily basis and proof of auto insurance is required
• The ability to lift or manipulate weights in excess of 50 pounds is inherent within this job

Responsibilities

• Receives and coordinates staff/patient telephone calls, case contacts and related communications. Answers incoming calls professionally, courteously and competently.  Attends to walk in client needs/activity
• Is familiar with Medicare, Medicaid and other insurance’s billing procedures and coverage criteria. Takes referrals and verifies patient insurance. Obtains prior authorizations when required; informs patients of copays/deductibles, etc.
• Works on mask resupply program daily. Returns calls in a timely manner, Mails supplies to patient through the connect system daily. Verifies the patient received the items
• Works collection monthly, with phone call, sets up payment plans with monthly credit card payments, etc. Sends all patient balance over 120 days to our collection agency
• Creates orders in the Brightree, follows up with CMN log CMN, authorizations and confirms the order
• Maintains required activity reports. Performs performance improvement activities as required. Prepares for surveys and inspections as required by CMS and any other regulatory/ survey/accreditation bodies as required
• Places order for PAP supplies, manages inventory, puts away inventory, enters items in Bright Tree inventory
• Balances the cash drawer, separates taxable and non-taxable items. Sends balance sheet over to fiscal for approval
• Codes and verifies all invoices. Sends to fiscal for payment to our vendors. Scans invoices in to Home Oxygen folder for future reference
• Responsible for tracking of RUL’s, tank refills, concentrator checks, provides technician with a monthly print out of concentrator checks that need to be completed
• Works with others to complete the stop/ hold report to ensure all orders are billing
• Organize yearly inventory with spread sheets and counts
• Add items to Brightree inventory for billing purposes and item count, reordering
• Maintains favorable attendance. Reports absences in accordance with the Employee Handbook in the manner prescribed by the Department Manager. Is responsible for day-to-day operations in the absence of the manager
• Maintains professional growth and development through attendance at seminars, workshops, and other means to keep abreast of latest trends in the field of home oxygen, DME, reimbursement, warranties, and regulatory agencies
• Completes mandatory education (including Relias) and employee health screening on a timely basis
• Perform other duties as required or assigned

Why Hillsdale Hospital

• Hillsdale Hospital is dedicated to excellence in healthcare community service, continued improvement, and respect for human life. We manage the health needs of our local community through compassionate and highly skilled care in our clean, safe, healing environment. 

• Additionally, Hillsdale Hospital is a 2022, 2023, and 2024 Detroit Free Press Top Workplace and a USA Today Top Workplaces 2025!

Equal Opportunity Employer