Senior Quality Support Specialist at Intricon

INTRICON CORE VALUES:  

 Collaboration              Innovation              Velocity              Authenticity              Inclusiveness

POSITION SUMMARY:  

The Senior Quality Support Specialists ensures incoming, in-process and finished product meets internal and external requirements per Intricon’s Quality Management System (QMS).  The role partners with Operations to ensure products manufactured by Intricon meets customer expectations and is delivered in a timely manner.

PRINCIPAL DUTIES AND RESPONSIBILITIES:  

1. Inspects incoming materials, in process and final components/assemblies, ensuring such items conform to engineering technical data and specifications. *
2. Independently completes First Article Inspection reviewing blueprint or drawings. *
3. Initiates NCMR when discrepancies identified and provide input on recommended disposition. *
4. Audits processes to ensure compliance with policies and/or procedures governing specifications, safety, preventive maintenance etc.*
5. Suggests continuous improvement ideas and/or projects to improve QA processes.
6. Completes documentation of Q.A. processing to ensure quality records meet QMS requirements. *
7. Reviews in process inspection data (SPC) to identify trends and notify engineers of significant shifts. *
8. Reviews manufacturing documentation to ensure compliance of good documentation practices. *
9. Trains production personnel on workmanship standards, inspection and/or test techniques, and SPC. *
10. Other duties may be assigned.

*Essential Functions

FRONT LINE WORKPLACE BEHAVIORS: 

   Accountability              Attention to Detail              Communication              Dependability      

Embrace Differences             Innovation                          Teamwork 

QUALIFICATIONS:  

Education:

• High school or equivalent preferred.

Experience: 

• Minimum of three (3) years of inspection experience or four (4) years of experience with applicable product lines, preferred.

• Experience using measuring devices and reading blueprints, drawings required.

Skills:

• Courses in a quality related subject, preferred.
• Use of optical comparator, micrometer, dial indicators, microscope, calipers, toolscope and assorted test fixtures.
• Ability to execute programs on smartscope desirable.  
• Cross-functional interface and cooperation to advance total quality objects.
• Working knowledge of Statistical Process Control and good math aptitude. 
• Experience with of Manufacturing, Statistical software, Spreadsheet software and Word Processing software. 

Physical Requirements:

While performing duties of this Job, employee is regularly required to use hands to finger, handle, or feel. Employee is frequently required to stand; walk; sit and talk or hear. Employee is occasionally required to reach with hands and arms. Employee must frequently lift and/or move up to 25 pounds. Employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and or operations of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications.  Management reserves the right to change or modify such duties as required.

All positions are responsible for following applicable company policies and procedures as defined by their manager.

WHY WORK AT INTRICON?

We are proud to offer competitive compensation and benefits that include:

• Medical insurance
• Health Savings Account – EMPLOYER CONTRIBUTIONS!
• Flexible Spending Accounts
• Dental Insurance
• Vision Insurance
• Life Insurance – COMPANY PAID!
• Accident, Critical Illness, Hospital Indemnity Insurance
• Short Term Disability
• Long Term Disability – COMPANY PAID!
• 401k – COMPANY MATCH!

Additional Benefits:

• Professional Development and Degree Reimbursement
• Paid Time Off
• Employee Assistance Program / Travel Assistance
• Referral Program

SALARY RANGE:

The anticipated base pay for this position is: $21.00 - $25.00 per hour

Intricon is committed to providing competitive total compensation and benefits packages. This listed range is based upon a full-time schedule. This is a good faith estimate on the applicable range. Base salaries are determined by taking a variety of factors in account, including, but not limited to, candidate qualifications, education, geographic locations, market conditions and internal equity.