Homeoffice Cardiovascular Member Services Director at MedAxiom

MedAxiom is a subsidiary of the American College of Cardiology. We are passionate about transforming cardiovascular care through education, innovation and community. And we're proud of our team - for the third year in a row, MedAxiom was recognized as the top small business to work for in the Jacksonville Metro Area!

Function and Scope:

The MedAxiom Member Services Director plays a vital role in supporting and engaging our cardiovascular membership community by ensuring members maximize the value of MedAxiom’s resources, data, and programs. We are seeking an experienced professional with a strong background in cardiovascular practice and/or service line operations who brings excellent organizational, communication, and relationship-building skills. The ideal candidate will have high attention to detail and be skilled at managing multiple priorities, working with data, and partnering with members to advance cardiovascular care.

Major Duties and Responsibilities:

• Increase member engagement and value in membership resources: MedAxcess, Academy, CV Transforum, Listservs, Resources/Publications, Ventures, and services provided by Care Transformation and Revenue Cycle teams.
• Maintain deep understanding of MedAxcess database in order to find, explain and share data with members as requested.
• Maintain deep understanding of Salesforce, working with Member Services and other teams to ensure accuracy of information for all assigned accounts and contacts
• Be readily available for members to connect through email and by phone; respond to any requests within 24 hours.
• Provide assistance in developing, planning, and implementing membership strategies for the organization.
• Assist Members Services team members in establishing department objectives related to growth, retention, and performance standards.
• Assist Finance in helping to work any overdue account receivables for membership. 
• Monitor and post questions as requested to listservs; provide summaries to listserv questions when appropriate.
• Assist IT with MedAxcess data submissions, review data for accuracy, and communicate with members to participate and submit data in a timely fashion.
• Help maintain yearly membership retention goal by working with at-risk members and communicating regarding engagement. Identify opportunities to improve member value.
• Help with new member and pipeline leads as requested. Monitor incoming requests to membership from the website and membership email address and provide assistance when needed. 
• Provide orientation for all assigned new member accounts.
• Assist with CV Transforum conferences including agenda planning, speaking invites, conference attendance, pod planning and Partner Pulse participation. Travel to all MedAxiom membership meetings (2 times a year) and any other essential meetings deemed necessary by leadership.
• Connect with each assigned member account at least once per quarter. 
• Assist the Care Transformation and Revenue Cycle teams by identifying and communicating engagement opportunities and providing
• MedAxcess data support when needed.

Required Qualifications:

• Bachelor’s Degree in business, management, communications or healthcare field.
• Prior experience (minimum of 2 years required; 5 or more years preferred) in a cardiovascular practice or cardiovascular service line at a hospital/health system.
• Exceptional customer service skills in working with clients/members and internal stakeholders. 
• Excellent organizational skills including time management, attention to detail, and multi-tasking.
• Superior interpersonal and communication skills (written and verbal). 
• Ability to research and analyze data and present reports.
• Ability to exercise a high degree of initiative, resourcefulness, judgment, discretion and decision-making in the performance of assigned tasks.
• Ability to organize and integrate multiple priorities and deadlines.
• Ability to work autonomously with limited direction.
• Ability to travel on occasion (approximately two domestic trips per year).

About Us: 
MedAxiom, an American College of Cardiology Company, is the cardiovascular community’s premier source for organizational performance solutions. MedAxiom is transforming cardiovascular care by combining the knowledge and power of hundreds of cardiovascular organization members, thousands of administrators, clinicians and revenue cycle experts, and dozens of industry partners. Through the delivery of proprietary tools, smart data and proven strategies, MedAxiom helps cardiovascular organizations achieve the Quadruple Aim of better outcomes, lower costs, improved patient experience and improved clinician experience.
For additional information, visit MedAxiom.com.

What We Offer: 
As part of the American College of Cardiology (ACC) family, MedAxiom employees enjoy world-class benefits through the ACC. Our benefit offerings include insurance (medical, dental, vision, basic life, and short- and long-term disability, and supplemental options), generous paid time off (pre-loaded vacation and sick, 12 holidays and an organizational shut-down during the last week of the year, parental leave, 2 community service days, and half-day summer Fridays), tuition assistance and a very competitive 10% retirement contribution after a year of service, and much more! You can visit our careers site for an overview of our full offerings: https://www.acc.org/about-acc/jobs-at-the-acc. Please note that these offerings may change at any time.

MedAxiom and ACC believes in fair and equitable pay. Multiple factors are taken into consideration when we determine what salary to offer a selected candidate. These factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, as well as internal equity, market, and business considerations. Our salary ranges differ based on the cost of labor in the local market where the job will be performed. For this role in high-cost of labor markets (e.g. California, Colorado, District of Columbia, Hawaii, Illinois, Maryland, New York, Washington) the target base salary range is: $85,000 - $105,000. The salary ranges for other locations in the US (if applicable) will vary based on the local labor market; ACC’s Recruitment Team will be able to provide more information to candidates during initial discussions.

COVID Considerations:
As an employer in the public health space, and an organization that serves members and partners who are essential medical personnel, MedAxiom requires all staff, temporary employees, and contractors to be fully vaccinated against COVID-19 before working onsite at MedAxiom or attending MedAxiom events. Proof of vaccination will be required.  Individuals can request an exemption from this requirement due to a medical condition or sincerely held religious belief, and those requests for reasonable accommodations will be evaluated individually.

Drug Screening Requirements:
MedAxiom works with some health care organizations who require a 10-panel (including cannabis) drug screening for all their employees and contractors. Please be aware that, if selected for this position, you may be assigned to support one of these organization and would be required to take a 10-panel drug screening. Please direct any questions/concerns to [email protected].

ACC is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees. All employment is decided on the basis of qualifications, merit and business need. Equal Opportunity Employer, including individuals with disabilities and veterans.

ACC is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact Crystal Nott, Sr. Director, People Resources & Engagement at [email protected] or (202)375-6423.