Health Unit Coordinator - General Surgery at InterMed
InterMed · Portland, United States Of America · Onsite
- Junior
- Office in Portland
ESSENTIAL FUNCTIONS
- Answer incoming telephone calls to the pod as back up to the CA pod point
- Schedule patients for all routine appointments, follow ups and ancillary appointments
- Assisting clinical staff on surgery scheduling
- Obtaining referrals and prior authorizations for surgeries and in-office procedures
- Complete forms necessary for patient appointments (including printing, assembling, and mailing patient packets)
- Maintain up to date pod paperwork (patient education, ABNs, etc.)
- Assist with manual faxing and scanning of urgent paperwork as needed
- Monitor and prioritize encounters and actions from pod admin bucket
- Monitor automated confirmations calls and update EMR (follow up with patients who have not yet confirmed their visits)
- Generate and mail patient letters (no show, unable to reach, overdue, out of work/school, lab results for patients not on the portal, etc.)
- Resource to the clinical staff and providers with administrative needs
- Cleaning of the pod
- Monitoring of administrative supplies in the pod
- Troubleshooting of telehealth visits with physicians and patients
- Obtain outside records as needed (hospital notes, labs, imaging, new patient records, etc.) and communicate directly with HIM
- Utilize EPIC read only access to complete real time
- Create and tee up TE for outpatient discharges to the direct CAs
- Initiate call to pharmacy to confirm if PAs are needed
- Reschedule patients for providers out of the office (vacation, sick days, etc.)
- Check patients out as capacity allows and follow up with any patient who did not check out from their appointment if necessary (front desk will send TE)
- Print specimen labels. Print AWVs. Print visit summaries. Fax notes to outside specialists
JOB REQUIREMENTS
- High school graduate
- Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendors
- Ability to work independently and accurately
- Ability to work well in busy environment
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