CW - Field Service Technician II Rotational - North Dakota at Cactus Wellhead

This is a Cactus Wellhead position and is located in Williston, ND. 

Rotational: 28/28 

Job Summary: Responsible for some field service activities including installation, testing, servicing, and repairing wellhead equipment.  Maintains customer base by performing timely and competent service work.

Essential Functions, Roles and Responsibilities: Essential duties and responsibilities include the following.

• Comply with all quality, safety, health, environmental requirements, policies and procedures relevant to the position.
• Checks compatibility of equipment, inspecting condition, dry fitting and communicating relevant information with customer.
• Installs and tests equipment in accordance with operating procedures.
• Service l Wellhead equipment as requested by customers in accordance with maintenance procedures.
• Repairs l Wellhead equipment as requested by customers and as necessary due to field malfunctions.
• Is competent with Wellhead equipment excluding lubricators and saws.
• Maintains service vehicle and tolls/equipment. Ensures periodic maintenance consistent with Company policy and promptly reports required repairs to Service Manager.
• Provides feedback to the Company through reporting of field problems and failures to the Service Manager for processing of Field Complaint Reports.
• Identifies and ensures appropriate tools, backup equipment and parts are available at or taken on service job.
• Prepares Field Service Orders, Rental Tickets and customer required documents accurately and completely.
• Maintains a high degree of customer satisfaction by providing timely and competent service.
• Special projects or assignments as directed by management.
• Position will require a rotational schedule based on the needs of the business and branch

Education, Training, Experience: High school diploma or general education degree (GED); 2 to 5 years related experience and/or training; or equivalent combination of education and experience. Customer required training.

Certifications, Licenses, Registrations: Certified in H2S, SafeLand and DOT when driving vehicles greater than 10,001 GVWR.

Job Knowledge, Skills, Abilities: Working knowledge of Cactus Wellhead Product, Customer Service Best Practices, Service Documentation and Record Keeping, Wellhead and Valve Equipment Compatibility, Wellhead and Valve Installation, Operation, and Maintenance, Field Equipment Repair, Equipment Troubleshooting of Cactus Wellhead and other OEM Equipment. Intermediate Computer, Language, and Mathematical Skills. Intermediate Reasoning Ability. Must possess the ability to speak, read and understand English as this position requires comprehension of written instructions and communication with English-speaking colleagues and customers.

Supervisory Responsibilities: None required.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Cactus Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, genetic information, or any other characteristic protected by law. Safety is our top priority. All employees must comply with our comprehensive safety programs, participate in required safety training, and demonstrate commitment to our safety-first culture.

This position operates in an industrial/field environment. The role requires working in and around manufacturing equipment, heavy machinery, and potentially hazardous materials. While performing the duties of this job, the employee:

Physical Requirements:

• Must be able to lift/move up to 50 pounds regularly
• Stand and walk for extended periods (up to 12 hours per shift)
• Climb stairs and ladders
• Bend, stoop, kneel, and reach
• Work in confined spaces when required
• Operate heavy equipment and power tools
• Perform repetitive movements

Environmental Conditions:

• Exposure to extreme weather conditions
• Exposure to loud noise levels requiring hearing protection
• Work in high places and confined spaces
• Exposure to dust, fumes, and chemicals
• Work around moving mechanical parts
• Work in hot and cold temperatures

Safety Requirements:

• Wear required Personal Protective Equipment (PPE)
• Follow all safety protocols and procedures
• Participate in regular safety training
• Complete required safety certifications
• Comply with all environmental regulations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."

This position may require:

• Pre-employment drug screening
• Background checks
• Medical examinations
• Safety certifications
• Valid driver's license
• Ability to wear personal protective equipment (PPE)
• Working in various weather conditions
• Travel to remote locations

Cactus Companies maintains a drug-free workplace and participates in E-Verify.