Project Coordinator & Inside Sales (Bedford, CA, B4B 1Y3) at PERI Group - Formwork, Scaffolding, Engineering

Scope of Position:

We are looking for a highly organized and proactive Inside Sales/ Project Coordinator to support local customers and teams in NS. This role is critical in ensuring sales and project processes run smoothly from lead generation to close. This is a customer facing role that requires collaboration with both internal and external stakeholders to deliver on project goals, while exceeding our customers expectations.

What you'll do on a typical day:

Contract Administration:

• Review of tender documents for upcoming work/projects (CANS, Construct Connect) to find new projects and revenue streams.
• Provide administrative support to TSCs for ERF’s, CDS, contract creation and preliminary pricing.
• Complete internal documents for contract and engineering request submissions.
• Create “Yard Accounts” to proactively ensure client accounts are setup for future order requirements.

Project Coordination:

• Serve as the primary point of contact for customer inquiries, order entries, processing and follow-ups.
• Site support for new project startups – field material training for clients, 24 hour material delivery check, etc.
• Establish clear communication and regular reporting to keep all internal stakeholders (Sales, Design, Operations) aligned and to ensure critical information is reported.
• Coordinate required work on design, material delivery on site and returns.
• Work closely with engineering on re-designs, when required. 
• Keep stakeholders informed about material changes/shortages.
• Accompany Technical Sales Consultants on calls to visit key clients.
• Work with clients/CCA to advise on anticipated material returns, material deliveries and possible deviations from the plan.

Financial Management: 

• Support customers with credit applications and project creation in our system.
• Follow-up on PERI account status for credit applications, credit checks, credit check updates etc.
• Prepare detailed material lists to match delivery and invoicing agreement for targeted customers/projects.

Client Satisfaction: 

• Collect client feedback on ongoing projects to ensure client concerns are brought forward in real time.
• Support job closeouts as needed, and conduct job closeout satisfaction surveys with the customer.

Other Duties:

• Local support for TSC vacation & PTO coverage to reduce sales response time to clients during an absence. 
• Work with TSC to update sales pipeline forecast.
• Field reconnaissance for project sites, systems, competitive offerings to the market, territory tower crane status.
• Sales introductions and promotion of offered components formoil, formply, waterstop etc to clients.
• Local material stock inventory for common items used in the territory and updating quantity needs as required.
• Help organize PERI Functions such as client entertainment events, lunch & learns, in house and outside product demonstrations.
• Creation and client support for PERI SHOP Orders.
• Other duties as assigned. 

What you'll need to be successful:

• A degree in Civil Engineering or Business; a diploma in a construction-related program, or relative industry experience. 
• Experience within the construction industry, civil engineering or technical understanding is an asset.
• Project Management experience.
• Proven customer service experience (preferably within a sales environment).
• Demonstrated presentation skills.
• Proficiency in MS Office: Excel, Word and PowerPoint. 
• Advanced communication skills, with the ability to articulate complex concepts clearly and effectively.
• Strong attention to detail.
• A self-starter and independent thinker.
• Excellent oral and written communication skills.
• An analytical approach to problem solving.
• Success within a team environment and excellent interpersonal skills.

What your benefits will be:

• Health (including paramedical), Vision & Dental
• Life Insurance
• Short-Term & Long-Term Disability
• Company Matching RRSP
• Tuition Reimbursement
• Company Bonus

We thank all applicants for their interest in the position; however, only those selected for an interview will be contacted.

Accommodation for candidates with disabilities is available throughout the recruitment process upon request.

PERI is an Equal Opportunity Employer.