- Junior
- Office in Newbury
Support Officer
Location: 100% office based in Bramlings House Newbury
Working hours: 35hpw Mon-Fri
Contract: Permanent
Salary: £25,526.00 - £26,869.00 per annum
This role requires an enhanced DBS
Driving license essential
About A2Dominion
We are a UK housing association committed to a new vision – providing homes
people love to live in. With over 38,000 homes in management across London and
southern England, we provide a wide range of homes for social, affordable, and
private rent, specialist services, as well as homes for sale and shared ownership.
Role Overview
To deliver high quality person-centred support to customers living in supported
accommodation service in accordance with the Person Centred principles,
enabling clients to sustain their tenancies by promoting independence, freedom
and choice.
Key Responsibilities:
-Assess referrals and engage with prospective clients using a person-centered
approach.
-Key to this role will be liaising with health
professionals, other agencies and colleagues as appropriate.
-Ensure that prospective and current clients are fully aware of the support
available, their financial obligations, rights and responsibilities under their
tenancy/occupation arrangements and all related procedures.
-Agree and review client Independent Living Plans and Risk Assessments on a
regular basis, deliver contracted hours of support to achieve the required
outcomes.
-Flexibly deliver the support identified in an Independent Living Plan through
regular person-centered contact as appropriate, taking follow up action and
coordinating wraparound support if required from other agencies (for example
Adult Social Care, Criminal Justice, Health services) and internal departments.
-Forge and maintain links with partner agencies and other key stakeholders as
appropriate to ensure that good communication and co-operation is maintained.
-Report any concerns relating to safeguarding of vulnerable people using the
correct procedures, attending case conferences and other meetings as required.
-Ensure that all relevant documentation and records are completed and submitted
in an accurate and timely manner.
-Actively contribute to the collection of data to be used in statutory returns.
-Handle complaints and representations in accordance with A2Dominion’s policy
and undertake any necessary investigations.
More about you:
-A working knowledge and understanding of how to support
people in achieving and maintaining independence
-Housing or Support related qualification desirable but not essential
-Experience of providing support to diverse client groups
-Experience of working with clients experiencing substance misuse and mental
health.
-Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
-Ability to work under own initiative
-Ability to network and build strong relationships with partner agencies,
community and key stakeholders.
-Organisational skills, including time management and ability to meet targets
-Ability to use IT packages and management information systems.
-Ability to deal with distressed and aggressive clients.
-Driving Licence and use of own transport
Application process
Please attach a tailored CV for this role, ensuring it highlights relevant
experience and provides explanations for any employment gaps.
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of
flexible benefits, salary exchange benefits, and rewards and discounts that
work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years
of service
- Up to 8% contributory pension
- Flexible working
In addition, all permanent and fixed-term employees receive a generous annual
allowance of up to £300 to use towards health and lifestyle benefits for both
you and your family. We also operate a Cycle to Work Scheme whereby employees have access to cycling
equipment throughout the year and can pay via monthly salary deductions.
A2Dominion Group is a Disability Confident Employer which means that
we are committed to employing disabled people and will: actively look to
attract and recruit disabled people, provide a fully inclusive and accessible
recruitment process, offer an interview to disabled applicants who meet the
minimum criteria for the job, be flexible with assessing people so disabled
applicants have the best opportunity to demonstrate that they can do the job,
make reasonable adjustments as required.
At A2Dominion Group, we recognise the positive value of diversity, promote
equality and inclusivity in our hiring processes. We always aim to recruit the
person who is most suited to the job and welcome applications from people of
all backgrounds – men and women, people of all ages, sexual orientations,
nationalities, religions, and beliefs.
If you require a reasonable adjustment during the recruitment process, please
contact our Resourcing Team to request: [email protected]
Meeting the role requirements
We recognise that some females will only apply for a role if they meet 100% of
role requirements. If this sounds like you, we’d still encourage you to
apply and also to arrange a call with one of our Resourcing Team to discuss
your application further at [email protected]
A2Dominion are proud to be a family friendly employer
Everyone is welcome at A2Dominion Group. We know that equality, diversity, and
inclusivity make us better. We embrace the unique contributions of our people
and seek to create a workplace where everyone feels like they belong. Find out
why our people love working with us.
Join us at A2Dominion, where your expertise will be integral to our recovery
journey, creating lasting positive changes in the lives of our customers. If
you possess the right motivation and drive to contribute to our recovery and
change initiatives, we invite you to apply and be a crucial part of our team.
Closing date for this role is 01 October 2025, we reserve
the right to close this role upon appointment of a successful candidate.
