Fixed Term Appointment, Asset Operations, CBO, Technology and Operations at DBS Bank

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Key Requirements

Responsibilities

• Handling maker operations for SODD, DL, MRC, UL and Mortgage Products
• Handling title documentation receipt, scanning, verification and update in DMS system
• Performing LV for loan related products
• Reviewing referrals and rejects for branches
• Ensuring correctness in Transaction posting
• Providing efficient and effective query handling
• Maintaining high levels of customer satisfaction by resolving customer inquiries and concerns in a timely and professional manner
• Collaborating with cross-functional teams to ensure seamless customer experience
• Identifying opportunities for process improvements and implementing them
• Adhering to all relevant policies, procedures, and regulatory requirements

Requirements

• Minimum 2-3 years of experience in a customer service or operations role, preferably in the banking/financial services industry
• Strong attention to detail and ability to work with high accuracy
• Excellent communication and interpersonal skills
• Proficient in using relevant software and systems
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proactive problem-solving and decision-making skills
• Commitment to providing exceptional customer service

Education Qualification

• Minimum Graduate

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.