- Professional
- Office in Lostock
Davies are looking to recruit an experienced Team Manager to join our Motor Claims team. Joining Davies as a Team Manager means you will manage colleagues, handle allocated claims and ensure that all claims are handled in accordance with client requirements so experience in a similar role is essential. You will be responsible for the achievement of the team’s targets and operational measures, delivery of a quality service and client service compliance.
What will your day look like:
- Leading the Team
- Take responsibility for establishing a high performance culture within their team
- Motivate, innovate and build rapport
- Take responsibility for own development, working under limited supervision
- Be flexible in approach, determined and willing to work outside normal office hours where required
Knowledge and Abilities:
Claims handling and team management
- Ennure the team are working to client SLA’s – related to FNOL claims services (in hours and OOH teams) and repair management
- Ensure audits are in place across the team – management day to day on set targets expected of the team
- Undertake reviews for files handled within their team to ensure individual team members attain the required quality standards
- Ensure the team create and maintain accurate claims management system records
- Identify the teams’ training needs and recommend appropriate training solutions to meet performance requirements, drawing on the relevant expertise within the firm
- Review files to ensure we have managed the claims to the required SOP set by the client
Service Delivery and Compliance
- Be competent and demonstrate leadership with all relevant IT (Microsoft), Reporting, and the HR systems, contributing to projects including systems and process development
- Drive continuous improvement in claims handling, ensuring adherence to client specific protocols, agreements and delivery of key performance indicators
- Use appropriate systems to monitor staff performance, productivity, sickness and holidays
- Hold regular 1-2-1s with staff to maximise performance and to acknowledge good performance
- Manage unsatisfactory performance of individuals within the team, liaising with HR where appropriate
- Assist in the completion of performance reviews in a fair, consistent and timely manner
- Assist the Operations Director in the assessment of the capacity of the team to ensure this is aligned with business objectives, strategy and priorities
- Assist in the recruitment of claims handlers and support staff when requested
- Undertake presentations to colleagues at various levels in a manner which is motivational and sets expectations for quality and performance standards
- Ensure the team is kept up to date with internal and external developments, including leading regular team meetings
- Ensure compliance with statutory and regulatory requirements
- Actively support and promote the firms values and policies in a professional manner
- Assist in internal and external audit
Client Management
- Assist with the preparation of client, team and sector analysis and statistics
- Assist in bulk client file reviews to support policy year, pre-renewal or subject matter initiatives
- Have excellent communication skills with an ability to engage with clients and effect & manage change
- Use client knowledge to aid opportunities for the business to extend services or cross sell
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
