Assistant Branch Manager (Highland Hills) at Security Service Federal Credit Union

Manage the daily of operations of a branch efficiently. Provide leadership, in partnership with the Branch Manager and other management team members, training and supervision for Branch. Meet established goals according to the Strategic Plan. Develop new business and deepen member relationships, provide a superior level of member service, and promote the service culture through coaching, guidance, and staff motivation. Mentor and Coach -- Provide coaching, training and feedback for Branch staff in partnership with Branch Manager and other branch management. Hire, on-board and regularly meet with employees to review their progress, goals, and professional development to retain top talent. Develop the appropriate processes and approaches to ensure employee training is effective and successful. Ensure Service Mentality -- Coordinate branch coverage, scheduling and area coverage to ensure a high level of service is delivered. Ensure the effective management of staff, resources, systems, and services to ensure optimum use of time and capitalize on efficiencies. Interact with members on escalated issues, utilizes resources, and provides resolutions within authorization level. Emphasize member service regularly through daily tasks, staff meetings, and training sessions. During staff shortages, assists with branch transactions. Sales and Goals Management – Track and meet established goals, sales and budget for the Branch according to the Strategic Plan. Identify and track daily sales production and provide staff motivation. Ensure employees meet goals, capture in-branch sales, capitalize on cross sell opportunities, and educate members on appropriate products and services. Branch Compliance -- Oversight for audit and review of Branch operations. Actively train on updates, changes to policies and procedures, and ensures compliance. Gather, analyze, and distribute management reports and audits. Monitor monthly budget reports and ensures all expenditures, charges and payroll costs are within approved budget amounts. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization’s Values. Apply Now