ERP PRODUCT LEAD at Progressive Surface

Description

We are seeking an ERP Product Lead who will be essential to the ERP implementation and positioned to contribute to the system’s continued evolution within the organization. This role bridges the space between business processes and business systems, ensuring the ERP supports operational and strategic needs across departments.

You will champion a product mindset, developing a strategic roadmap for the ERP that aligns with company goals and delivers measurable value to the business. The position requires both strategic insight and hands-on execution: facilitating requirements and process design with stakeholders, while also engaging directly with configuration, testing, data, and integrations as needed.

This role operates as part of a broader IT / Business systems team. You will collaborate closely with these colleagues and with business leaders to ensure the ERP system continues to evolve and deliver value after go-live.

Requirements

Key Responsibilities: 

During ERP Implementation

1. Partner with the implementation partner and internal stakeholders to ensure successful delivery of ERP functionality across finance, operations, manufacturing, and supply chain.
2. Document business processes, capture requirements, and translate them into ERP configurations and user stories.
3. Maintain the ERP backlog and prioritize enhancements based on business value.
4. Serve as the primary liaison between business stakeholders and technical resources.
5. Participate directly in system configuration, testing, data validation, and user acceptance testing.
6. Maintain the configuration registry, decision log, and process documentation.
7. Support user training, change management, and communication efforts.

Post Go-Live (Ongoing Support & Development)

1. Champion a product mindset for the ERP, maintaining a strategic roadmap and backlog in alignment with company priorities.
2. Collaborate with business leaders to prioritize and deliver system enhancements that support continuous improvement.
3. Provide day-to-day ERP support: troubleshooting issues, coordinating bug fixes, and assisting with data integrity.
4. Work with colleagues in the IT/Business Systems team to evaluate and implement integrations (CRM, PLM/PDM, WMS, reporting tools, etc.).
5. Develop and monitor KPIs that measure ERP effectiveness (e.g., inventory accuracy, schedule attainment, financial close cycle times).
6. Support and coordinate training for super-users; maintain documentation and SOPs.
7. Help oversee ERP security roles and ensure compliance with internal and external requirements.

Qualifications and Skills: 

Qualifications

Experience:

1. 5+ years in ERP-related roles (product management, business systems analyst, implementation consultant, or similar).
2. Hands-on exposure to ERP systems (preferably Dynamics 365 Business Central or similar).
3. Experience supporting manufacturing, supply chain, and finance processes.
4. Proven ability to bridge business needs and technical solutions.

Skills:

1. Strong process mapping and requirements-gathering capabilities.
2. Comfortable with APIs, integrations, and basic technical troubleshooting.
3. Excellent communication and facilitation skills; able to engage with both executives and shop floor staff.
4. Strong organizational skills—able to manage backlogs, track decisions, and coordinate structured governance.
5. Change Management: Demonstrated ability to guide stakeholders through technology and process changes, driving user adoption and managing resistance.
6. Influencing without Authority: Ability to build consensus and align cross-functional teams and leadership around a shared vision for business systems.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. The employee is occasionally required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.
2. Work at heights and from ladders.
3. The employee must occasionally lift and/or move up to 49 pounds; and participate in group lifts of 50 pounds or more.
4. Coordinate body movements when using tools or equipment.
5. Reach and stretch to position equipment and fixtures while maintaining balance.
6. Use hands to manipulate small wires and objects.
7. Push or pull heavy objects into position.
8. Capable of working in a noisy environment.
9. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.