IT Support Specialist at Allied Telesis

Job Summary:

The IT Support Specialist is vital in ensuring that Allied Telesis’ technical infrastructure and office environments operate smoothly. This position involves managing user desktop and laptop systems, troubleshooting technology issues, maintaining office equipment, physical access, and coordinating logistics to support our users and offices in the San Jose area. 

The ideal candidate is highly organized, detail-oriented, tech-savvy, and proactive in resolving issues before they arise. They should be comfortable handling both IT support tasks and facility management responsibilities, ensuring a safe, efficient, and well-equipped workplace.

Essential Duties and Responsibilities: 

• Respond and Resolve First Level (L1) IT Help Desk Tickets (And escalate to L2/L3 when necessary) 
• Provide Technical Support to On-Site and Remote U.S. Staff (Troubleshoot hardware and software issues) 
• Setup, Configure, Deploy, and Support End-User Equipment (Monitors, Docking Stations, Keyboard, Mouse, etc.) 
• Setup, Configure, Deploy, and Support End-User Mobile Phones 
• Act as a Technical Equipment Support Vendor Liaison (Including contacting and escorting end-user and office equipment repair technicians) 
• IT Equipment Research and Procurement (Including end-user devices such as laptops and mobile phones) 
• IT Equipment and Supplies Management (Receiving, storing, and organizing end-user equipment) 
• Printer Management (Toner and paper replacement, issue resolution, etc.) 
• New Asset / Equipment Management (Including labelling, documenting, and storing devices) 
• Audio-Visual Systems Management and Troubleshooting (video conference, meeting room PC’s, etc.) 
• On-Site Event Management (Ensuring end-user, visitor, and executive staff access and functionality for meetings and large presentations) 
• Manage and Administer Employee Physical Badge Access (Badge access moves, adds, changes) 
• Monitor Video Security Systems and Assist with Reporting 
• Manage Corporate Apartment Access 
• Coordinate Routine Maintenance and Repairs of Office Equipment (Such as postage machines) 
• Work Alongside Facilities Department to Support General Office Needs, Expansions, and Improvements 
• Assist Facilities Management Team with On-Site Vendor Repairs 
• Coordinate the Incoming and Outgoing of Package Deliveries 
• Participate in Building Safety and Security Compliance Initiatives and Regular Reviews (e.g., fire alarms, first aid kits, emergency procedures). 

Experience, Skills & Abilities:

• Strong problem-solving skills with the ability to troubleshoot and resolve technical issues efficiently. 
• Experience with Office / Gsuite of productivity tools (E-mail, Word, Excel, etc) 
• Knowledge of basic IT systems, networking, and audiovisual equipment. 
• Excellent organizational and time-management skills. 
• Ability to work both independently and collaboratively in a fast-paced environment. 
• Strong communication skills (both verbal and written). 
• Must have a valid and clean drivers license. 
• Ability to participate in multiple projects and prioritize tasks effectively. 

Education / Training: 

• Bachelor’s degree in Information Technology, Business Administration, or a related field (preferred but not required).
• 2+ years of experience in IT support, or a similar support role. 

Physical Demands / Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

• Normal office environment with moderate noise level, occasional lifting of up to 25 lbs., regular walking, sitting, bending, twisting, standing and reaching. 
• Ability to perform consistent work on a PC. 
• Ability to sit, use keyboard and/or telephone 8+ hours / day, 5 days / week.

Interactions:

This position primarily interacts with the following internal departments:

All departments including Executive Management

Machines, tools, and Equipment Utilized:

The following list represents the machines, tools, and equipment most frequently used to perform the essential responsibilities of this position:

Computers: Desktop and Laptop 

Multifunction Printing Devices 

IP and Mobile Telephone Systems 

Building Badge Access Systems 

General Office Equipment