Library Associate (Part Time) POS#117000028 at Cumberland County, NC

About the Department

*This position works only 19 hours per week*    

Cumberland County Public Library is dedicated to serving our community by providing access to information, resources, and engaging programs that inspire learning and connection. As a Library Associate, you will play a key role in helping customers discover materials, access information, and enjoy the many services our libraries have to offer. This position offers variety and excitement, with opportunities to assist at multiple service points and support both informational and recreational needs. Independent judgment and excellent customer service skills are essential, as you’ll guide patrons in selecting materials and accessing resources. If you’re passionate about connecting people with knowledge and fostering community engagement, this is the perfect opportunity to grow your career in a dynamic library system.

Position Duties

• Staffs a public services point
• Performs proactive reference at the service desk
• Assists customers with information and technology resources
• Performs basic troubleshooting of library equipment and trains others in the use of resources and equipment
• Assists customers with self-services checkout and account information at Circulation desk to include cash, check, and assisting others with online credit card transactions
• May go to the bank to pick up change for the change machine and/or cash register

Minimum Qualifications

Other Qualifications

• Knowledge of library procedures, collection management practices, library systems, and services
• Knowledge of readers’ advisory methods, tools, and sources
• Knowledge and ability to provide library information services and deliver customer assistance
• Knowledge of library card registration requirements and processes
• Skill in searching the online public catalog to locate and recommend materials
• Ability to communicate effectively, both orally and in writing, with co-workers and the general public
• Ability to instruct customers in the use of equipment such as photocopiers, fax machines, Venda card dispensers, public computer reservation software, and self-checkout stations
• Ability to use computers effectively, accurately manipulate a keyboard, and spell correctly
• Ability to operate audiovisual equipment, online public access catalogs (OPACs), and navigate the Internet and specialized library databases to locate information
• Ability to initiate and perform basic troubleshooting procedures on computers, printers, copiers, and fax machines
• Ability to organize work efficiently and coordinate activities
• Ability to deal tactfully, courteously, and professionally with the public

Conditions of Employment:

A formal transcript will be required. College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Human Resources, 117 Dick St. Fayetteville, NC 28301.

Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.

Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.