Lead Banquet Server at Auberge Resorts LLC
Auberge Resorts LLC · Park City, United States Of America · Onsite
- Professional
- Office in Park City
RESPONSIBILITIES
- Collaborate with the Banquet Manager and Event Managers to understand event requirements, including guest count, menu selections and special events.
- Assist Banquet Manager in pre-event meetings.
- Assist in managing the workflow of the serving staff during the event.
- Provide guidance and support to resolve any issues or challenges that arise during the event.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Maintain a keen attention to detail to ensure that the presentation of food and service meets or exceeds established standards.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences, and acting on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes to resolve issues, delight, and build trust. Engage guests in conversation regarding their stay, property services, and area attractions/offerings
- Comply with quality assurance expectations and standards
- Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity
- Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- Set tables according to the type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards
- Follow appropriate procedures for serving alcohol
- Record transactions in the system at the time of order
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment
- Follow company and department policies and procedures
- Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist
QUALIFICATIONS
- Must be able to adhere to timelines in completion of set-ups.
- Must be able to work well under pressure
- Must be able to accurately follow instructions, both verbally and written
- Must be highly detail orientated
- At least 2 years of server experience
- Leadership experience is preferred.
- Ability to work a flexible schedule, including weekends and holidays, according to department needs.
- Must be of minimum age to serve alcohol.
- Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.
COMPANY DESCRIPTION
Situated on 3,500 acres of lush ranch land outside of Park City, Utah, The Lodge at Blue Sky invites guests to slow down and forge meaningful connections with the land, animals and people that call Blue Sky home.
The Lodge at Blue Sky believes that our mission to provide luxury with wild abandon to our guests can only be fulfilled by nurturing, valuing, and empowering our employees to be their best selves, and giving our best in return. Our employee culture sets itself apart from other luxury hotels in our genuine appreciation of and respect for our team members, and we are dedicated to providing the best employee experience possible for our team by pairing people with positions that both challenge and enrich them, as well as offering competitive wages and comprehensive benefits.
JOIN OUR FAMILY
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection.
If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.
Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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