Servicing Specialist at Scott Credit Union

Scott Credit Union is calling all customer service professionals who are interested in a full-time Servicing Specialist job in the Collinsville, IL area to apply to join our amazing Operations team! This Servicing Specialist position works Monday - Saturday (Saturday rotation as scheduled), with varied hours and schedule depending on operational needs.

**Training is to be completed in the first 60-90 days of employment at the Home Office. 

**Upon successful completion of training, qualifying employees may be eligible for a hybrid schedule.

Purpose, Mission, Vision, Values

At Scott Credit Union, we are committed to upholding our purpose, mission, vision, and values. Our Purpose guides everything we do as an organization and is supported by our actionable Mission, Vision, and Values. If our chosen purpose, mission, vision, and values resonates with you and you want to find meaning in your work, we hope you will apply to become a part of our team!

Purpose:
To be with our members through every phase of their financial journeys, providing financial solutions that support them, their families, and their communities.

Mission:
Members. Value. Community.

Vision:
Building Better Financial Futures.

Values:
Accountability - I take pride and ownership in all I do.

Diversity - I support the diverse, equitable, and inclusive work environment that is fostered by Scott Credit Union.

Growth - I will pursue professional development with the encouragement of Scott Credit Union.

Integrity - I will maintain the highest ethical standards.

Service Excellence - I am devoted to continuously "WOW"ing members and each other through the 3e Promise.

Why You Should Join Our Team 

Scott Credit Union is a recipient of the St. Louis Post-Dispatch Top Workplaces Award 2025, the twelfth time since 2012. This year, SCU was recognized as one of the Top Workplaces for our dedication to our people-first culture. The Top Workplaces award highlights SCU’s commitment to creating a positive and supportive work environment, where employees thrive and contribute to the organization’s overall success. Our team is our #1 priority, and we are proud to offer great benefits and perks, such as 11 paid holidays, competitive paid time off (PTO), Short-Term Disability (STD) that includes maternity leave, 401k with employer match, medical, dental, vision, and other insurance options, educational reimbursement program, employee assistance programs, opportunities for career advancement, casual “dress for your day” dress code, a positive team-oriented culture, and much more! A comprehensive benefit guide with a full list of our benefits can be found on our career page, scu.org/careers/. 

The Day to Day as a Servicing Specialist

A typical day will look like:

• Manage bankruptcy process according to established guidelines.
• Process and respond to non-wage garnishment items such as citations to discover assets, garnishments, state and federal tax levies, and similar requests for information.
• Review and respond to government requests for information such as member complaints from the Illinois Department of Financial and Professional Regulation and the Consumer Financial Protection Bureau.
• Review and respond to subpoena items.
• Recommends policy and process changes based on changes to the legal environment.
• Maintains proficiency in duties assigned to the Servicing Representative.
• Prepares periodic reporting for management review.
• Process invoices.
• Post or delegate recovery payments.
• Responsible for communication between SCU and assigned law firms.

•  Duties, responsibilities, and activities may change at any time with or without notice.

Are You a Good Fit?

Ask yourself the below questions to help determine if this job is the right fit for you.

• Do you enjoy engaging with people and providing exceptional customer service?
• Are you detail-oriented and like working with numbers?
• Do you thrive in a fast-paced environment?
• Are you a positive person who enjoys working as part of a team?
• Do you enjoy working in a diverse environment with diverse members?
• Do you take pride and ownership in all that you do?
• Are you looking for a job where you can develop professionally?

If you answered yes to these questions, we hope you apply!

To Be Considered, You’ll Need:

• High School diploma or equivalent.
• Minimum one year of experience working in a financial institution or law office.
• General office experience to include typing, answering phones, photocopy, and fax.
• Personal computer experience with emphasis in Microsoft Word and Excel.

Preferred Experience: 

• Three years' experience with legal items including bankruptcies, non-wage garnishments, and subpoenas. 

Are You Ready to Join Our Team?

If this sounds like the right opportunity for you, we hope you apply today! If selected as a candidate, next steps may include a phone interview to go over the basics and/or an in-person interview to learn more about your experiences and qualifications.