Lobby Supervisor at OKlahoma's Credit Union

ABOUT US:

Oklahoma's Credit Union has been happy to help Oklahomans for over 60 years. From the beginning, OKCU has sought to keep people economically independent by helping them learn to save and borrow responsibly. We have over half of a billion dollars in assets and employ over 135 people. OKCU offers branch access at over 91 locations across Oklahoma and over 5,000 locations nationwide. We serve over 46,000 people who enjoy benefits such as low or no fees on services, higher rates on deposits, and low rates on home or auto loans.

At OKCU, we are happy to guide you through a comprehensive training program to find a career path that works for you. Experience a robust benefits package and have a little fun along the way.

ABOUT YOU:

You really care about helping people in your community. You are always thinking of ways to make your job or life easier. You are the kind of person who likes to be held accountable, you don't want to leave anyone hanging! You love helping people do more with their money. You enjoy a happy place to work.

Join a community that puts people first, not profits. Want to learn more about who we are and what we're about? Take a look at what's important to us and hopefully it's important to you, too.

VISIT:

• okcu.org
• facebook.com/OklahomasCU
• instagram.com/oklahomascreditunion
• linkedin.com/company/oklahomascu
• twitter.com/OklahomasCU
• youtube.com/user/MyOECU 

ESSENTIAL FUNCTIONS:

• Provide outstanding service and contribute to overall team effort.
• Fully understand and assist members with credit union products and services.
• Demonstrate enthusiastic support of mission, core values and long term objectives.
• Develop MXRs to their highest potential by holding them accountable for their performance, attitude and behavior. 
• Recognize MXRs who perform at a high level.
• Perform weekly meetings with documentation in ADP with MXRs. Perform daily verbal check-ins. 
• Hold MXRs accountable to meeting daily referral numbers and closing percentages. 
• Schedule employees for adequate coverage at all times, backup MXRs as needed. 
• Manage lobby traffic via lobby management system, determine nature and purpose of visit, and direct or escort them to specific destination.
• Keep staff informed of pertinent changes in operational policy and procedures.
• Assist members in person or via telephone with general account requests, respond to problems and additional inquiries.
• Provide general credit union information regarding services and ensure prompt, professional, and confidential service. 
• Refer credit union products and services and to MXOs when appropriate.
• Ensure the branch and vaults are opened and closed on a timely basis.
• Maintain proper teller and vault cash levels, including ordering coin and currency.
• Responsible for conducting monthly cash box audits. 
• Ensure cash recycler is filled and balanced. 
• Manage branch Digital Teller Machine to clear jams and monitor.  
• Handle branch escalations. 
• Make collection calls for negative accounts and loans for any assigned queues. 
• Post charge-off payments for negative savings accounts. 
• Ensure confidentiality regarding member transactions and information.
• Ensure compliance with all credit union policies and procedures.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent, or bachelor’s degree in a related field.
• Two years of banking or financial institution experience.
• Prior managerial experience is preferred.

BENEFITS FOR FULL-TIME EMPLOYEES:

• Employee medical coverage 90% paid by OKCU
• Employee dental, vision and life insurance paid by OKCU
• Tuition reimbursement program

BENEFITS FOR ALL ELIGIBLE EMPLOYEES:

• 401(k) contribution match of up to 3%, plus additional profit-sharing match of 3%
• Volunteer opportunities to serve the community
• Gym membership reimbursement
• Comprehensive training opportunities
• And much more

Oklahoma's Credit Union is an EEO/AAP employer.