Helpdesk Technician at Scalian

Who are we? 
At Scalian, we are a leading multinational engineering consulting firm with 6,000 specialists and over 35 years of experience. We are specialized in Digital Systems (IT & Software and Systems Engineering) and Industrial Performance (Quality Assurance, Supply Chain, and Project Management).

Our expertise serves various technological sectors such as the aerospace, defense, rail, and energy industries while providing distinctive support to their development and operations.

Are you an experienced Helpdesk Technician? 
If your answer is yes, it’s your lucky day as we are looking for a dynamic and talented person to join our team in the US! 

What will your role be? 
As a Helpdesk Technician, you're pivotal in deploying and maintaining IT systems and applications. Your responsibilities encompass coordinating maintenance services, ensuring IT security compliance, managing incident/service request tickets, providing hands-on support and proactively creating IT procedures.

• Execute general IT tasks, including backup procedures, antivirus, anti-malware, and PC systems
• Demonstrate proficiency in Workplace, Network, and Infrastructure management through active implementation
• Apply expertise in Google configurations and actively contribute to IT project management
• Implement strategies to address maritime IT challenges and mitigate cyber risks effectively
• Lead with strong interpersonal skills in a multi-country environment, demonstrating adaptability
• Exhibit integrity, resilience, creativity, and team spirit while actively engaging in problem-solving

• Minimum of 2 years of hands-on IT support experience, ideally in the maritime industry
• Proven success in deploying and implementing IT systems and applications
• Adherence to vessel IT security policies and cyber security guidelines
• Demonstrated ability to manage incident/service request tickets within SLA
• Proactive creation and documentation of IT procedures as needed
• Effective communication and coordination with various service suppliers
• Practical knowledge in general IT practices, actively contributing to incident resolution and support
• Proven capability to lead and collaborate in a dynamic and challenging maritime environment

Why join us? 

• To acquire experience in different critical industries and projects while working for the same company; 
• To have a competitive salary and a great benefits package 
• To access trainings that focus on expanding your knowledge while staying up to date with cutting edge technologies and best practices; 
• To have a clear career development plan that suits your goals; 
• To have the possibility of working abroad through our mobility program thanks to our international presence; 
• To join a dynamic, specialized and fast-growing group where communication is key and where every team member is valued
• To be part of a team where having fun is essential

will be kept confidential according to EEO guidelines.