Assistant Director, Loaves & Fishes at None

Summary: Assist the Program Director in organizing, directing, and supervising all aspects of the operation of the kitchen. 

Why Work for SMOC? 

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities: 

• Responsible for all aspects of the operation of the kitchen including but not limited to, food preparation, guest service, safety and security.
• Greet and work with volunteer food groups, other volunteers, and guests at the kitchen.
• Maintain a clean and safe environment for guests and volunteers,
• Assist Director in coordinating food groups and/or volunteer schedules.
• Purchase food and order supplies.
• Assist with meal planning.
• Resolve conflict amongst staff, volunteers, and guests.
• Responsible for orientation of groups serving meals as well as volunteers.
• Prepare and ensure adequate meals are provided daily for both lunch and dinner for up to 220 guests.
• Attend meetings and trainings.

• Recruit and interview volunteers. Provide timely mentoring, training, and performance management to staff and volunteers. Complete required paperwork in accordance with company policy.
• Engage all guests by understanding and addressing their needs whether within or outside the scope of work.
• Attend and participate in team meetings as requested and communicate effectively with guests and staff in other areas.
• Maintain confidentiality of the guest, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency, and/or funder requirements, as well as, SMOC procedures and policies.
• Other duties as assigned.

Knowledge and Skill Requirements: 

• Requires Serve-Safe Certification.
• Minimum 2 years experience in kitchen/food management and service.
• Must have a valid driver’s license and ability to meet insurance requirements.
• Flexibility and the ability to multi-task is required.
• Strong judgement, decision making skills, and ability to manage conflict.
• Experience with homeless population, mental illness, and substance use; must be caring, compassionate, and friendly.
• Basic computer skills required.

Organizational Relationship: Directly reports to Program Director. Direct reports to this position are Program Assistants, relief staff, and volunteers. 

Physical Requirement: Ability to climb stairs.