Spa Concierge at ALM Eaglewood LLC

Description

Change your career and join the hospitality team at Eaglewood Spa, Arbor Lodging. We're always looking for talented, driven people to enhance our team and help us deliver on our promise: exceeding our guest’s expectations. We offer a world of promising opportunities across a diverse range of career areas, all of which will engage and empower you to realize your passion, achieve greatness, and experience the rewards of making a positive impact in our guests and employee’s lives.

A job at Eaglewood Resort is unlike any other. You’ll be challenged. You’ll be inspired. And you’ll be proud. Because whatever your job is here, you’ll be part of our success and our family.

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. 

Summary

We are seeking a polished, customer-focused Spa Receptionist to be the welcoming face of our spa. This role combines hospitality, sales, and organization to ensure each guest receives an exceptional experience from start to finish. The ideal candidate will thrive in a client-focused environment, demonstrate strong multitasking abilities, and confidently recommend services that align with client goals.

Key Responsibilities

• Greet clients with professionalism and care, creating a welcoming environment.
• Confidently recommend and upsell appropriate services, packages, and retail products based on client needs and goals.
• Follow up with leads and past clients to drive bookings and rebookings.
• Manage scheduling to ensure smooth client flow throughout the day.
• Accurately book, edit, and cancel appointments using spa booking software.
• Process payments, update client records, and assist with reporting needs.
• Open and close the spa according to standard operating procedures.
• Maintain daily spa operations to include pool and fitness, ensuring the environment is clean, organized, and fully stocked.
• Monitor and order inventory to avoid supply disruptions.
• Resolve guest concerns quickly and professionally, ensuring client satisfaction.
• Support leadership initiatives, share feedback, and foster innovation in guest service.
• Contribute to a positive workplace culture with a friendly, team-oriented attitude.

Requirements

• Prior experience in a sales, front desk, or client-facing role (spa, salon, medical office, or retail preferred).
• Strong sales instincts with the ability to recommend, upsell, and close effectively.
• Excellent verbal and written communication skills.
• Proficiency with booking software with strong multitasking and organizational skills.
• Flexible availability, including weekends and some evenings.
• Friendly, outgoing personality with a genuine passion for guest service.
• Fast learner with the ability to adapt quickly to new systems and processes.
• Problem-solving and troubleshooting skills with a proactive mindset.
• Team player who contributes to a supportive and collaborative work environment.
• Ability to lift 50 lbs. and walk, sit, or stand for extended periods time 
• Ability to lift, pull, and push moderate weight 
• Additional tasks may be assigned at any given time 

• Competitive Salary and Benefits
• Health and Welfare Plans: Medical, Dental, Vision, Short Disability and EAP
• Annual review with increase potential
• Holiday and Paid Time Off
• 401k program with company match
• Incentive Plans
• Free Meal

Arbor's Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: 

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.  
• Lead with Heart - Be kind, passionate and hospitable. 
• Be Accountable - Take ownership and deliver results. 
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. 
• Celebrate Differences - Embrace diversity, respect individual opinions and ideas. 

Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements).

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.