Permit and Development Counter Technician, Lead at Pierce County, WA

About the Department

Position Duties

Why It's a great opportunity: In this role you will be in a team lead position providing exceptional customer service with every transaction for this heavily customer-focused position.  You will have the opportunity to lead and guide a team of dedicated professionals responsible for technical work such as analyzing construction-related drawings and reports, providing training, workload prioritization, quality control, maintaining records, while leading other Permit and Development Counter Technicians in the intake and processing of building and development permits.

Why It's a great department: PPW is a diverse and fast-moving department filled with motivated professionals working to ensure Pierce County is positioned to handle growth while building, operating, and maintaining reliable infrastructure to support livable communities. PPW is responsible for a broad and complex portfolio of services that provides unique opportunities to collaborate, innovate, and inspire. We are responsible for the County road and levee systems, sewer systems, airports, ferries, building permits, environmental review, sustainability, community planning, and code enforcement - just to name a few!
 
Learn more about Planning and Public Works here.

How to be successful in the role: This position requires you to be ready to help your team and the public with various permit requirements and related issues in a virtual and person to person environment. The ability to read and interpret GIS maps, communicate effectively, and apply good judgment in making decisions in accordance with various codes and regulations is crucial for your success. Your guidance and knowledge will assist technicians to work with customers independently on various permit requirements and related issues. Your success will also come from your ability to problem solve and help you, your team, and customers succeed.

Your future in this role: You work will directly impact your local community as well as the team you are leading and guiding. This position has multiple career growth and promotional opportunities in Pierce County to build on a great career.

Core daily responsibilities:

• Lead and coordinate activities of the Permit and Development Counter Technician's.
• Issue instructions and oversee work for exactness and conformance to established procedures and policies.
• Plan workload distribution, assign work, adjust assignments to accommodate work fluctuations and changes.
• Monitor work accomplishments and take corrective action to maintain acceptable quality standards.
• Resolve minor work problems.
• Create daily assignment schedules and training schedules.
• Provide input to employee performance evaluations.
• Orient and assist new employees and provide on-the-job training.
• Assist in the development, revision, implementation or evaluation of procedures or departmental changes.
• Provide technical assistance to subordinate staff, other departmental staff, and general public.

A classification description with a more detailed list of essential functions can be found here.

Minimum Qualifications

• A resume and cover letter are required for this position.
• Three (3) years of progressive responsible experience in a land use/building construction permitting facility.
• Additional education or related experience may substitute for the recruiting requirements, which provides the applicant with the skills, knowledge and ability to perform the job.

Preferred qualifications

• Lead or supervisory experience.
• Strong working knowledge of Bluebeam Revu and Sessions software.
• Current ICC certification.

As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.

Other Qualifications

To be considered for this opportunity please:

• Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or go to:   www.piercecountywa.org/jobs. 
• If you have a question about this opportunity, please email the Recruitment Team at [email protected] and specify the Job Number and Title. 
• If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at (253) 798-7480, at least two days prior to the need.  

This is a competitive selection process. Your application will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration. Notification of application status normally occurs 2 to 3 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes which may include assessments, phone screen, and interviews.

At Pierce County, diversity, equity, and inclusion means commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision. Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a place people are proud to call home?