Fiscal Services Citizen Advocate I at City of Elgin, IL

About the Department

Entry-level position performing a variety of clerical, cashiering, and/or citizen request processing in the Fiscal Services Department

Position Duties

This is sedentary work requiring the exertion of up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects; work requires reaching, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is subject to inside environmental conditions.   Regular attendance is an essential function of the position.  

Minimum Qualifications

Must have knowledge of office practices and procedures with a strong preference for good command of both the English and Spanish language; ability to understand and follow varied oral and written instructions; ability to communicate effectively orally and in writing with customers, vendors and employees and remain polite and courteous under stressful situations; ability to respond to inquiries, provide assistance and information to the public; ability to sort, classify, code and otherwise prepare materials for filing or entry; ability to be bonded; ability to take payments from customers as a cashier and balance the receipts daily; ability to do data entry of 120 kpm rate of speed; extensive and demonstrative knowledge of the use and application of MS Office Suite and electronic mail systems; ability to establish and maintain effective working relationships with others.  

Other Qualifications

ESSENTIAL FUNCTIONS:

This position is under general supervision of the Chief Financial Officer and reports directly to the Citizen Service Supervisor.  Performs a wide variety of clerical and cashier duties that require some independent judgment and action.  This position will be responsible for data entry and the generation of bills, delinquent notices, answering inquiries, scheduling customer appointments, performing record maintenance and cashier responsibilities on a variety of accounts.   May maintain files of a specialized nature and compile monthly reports to provide information to officials, staff and the general public.

Respond to customer inquiries/concerns in person or over the telephone with an explanation of the related ordinances and procedures to expedite collections for city services and licenses.  Examples of services and licenses provided by the city include but are not limited to water service, special assessments, ambulance service, business licenses, parking tickets, real estate transfer stamps and other miscellaneous receivables.

EXAMPLES OF DUTIES

• Receive and process all payments received electronically, in person, and by mail to the City of Elgin.  
• Balance the daily transactions, deposit cash and scan checks.
• Update and maintain the records of all city customers.
• Issue bills, past due bills, shut off notices, statements and follow up letters as related to various billings.
• Process, update, and issue various departmental licenses/miscellaneous billing as assigned.
• Process customer inquiries received in person, over the phone or via 311 cases and create/schedule work orders for meter technicians when necessary.
• Provide back-up and support for all members of the customer service division of the Fiscal Services Department (including cashier responsibilities).
• Issue property transfer stamps after searching customer records and identifying outstanding amounts owed to the City of Elgin.
• Perform other duties as required or assigned.