Financial Counselor at UNLV Health

The Financial Counselor collects payments, sets up payment arrangements as appropriate, sets up contracts on self-pay patients. Assesses patient referrals from hospitals and creates contracts as appropriate, helps facilitate cash patients with Medicaid Application for deliveries.  

Candidates must be legally authorized to work in the United States.  Please Note: UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions.

ADVANTAGES OF WORKING FOR UNLV HEALTH

• Clinic Hours are Monday through Friday, 8AM to 5PM!  (Actual hours may vary depending on business need)

• 12 Paid Holidays per year, starting with your first day of employment!
• 20 + PTO days per year! (Depending on Position)
• 3% 401K Contribution, even if you do not contribute!
• Medical, Dental, and Vision benefits that start the first of the month following your start date!
• And more!

MAJOR RESPONSIBILITIES                                                                                                                                                                                                                                                                  

• Answers the telephone and forwards any calls to appropriate individuals.
• Schedules and processes referrals.
• Schedules and records patient appointments, advises patients of any necessary standard instructions and instructs new patients on procedures.  Records cancellations or no shows.
• Greets patients and other visitors, directing them appropriately (i.e., assisting them in signing in, completing registration forms, or to the appropriate individual).
• Prepares sign-in sheets
• Verifies insurance.
• Handles all revenue at the time of patient check-out; collects applicable co-pays; and completes receipts for patients.
• Schedules patient follow-up appointments.
• Follows telephone and email etiquette standards as outlined in Customer Service Policy.
• Communicates in a calm, respectful, timely, and clear manner; demonstrates a caring attitude; which promotes professional relationships.
• Acknowledges all patients, team members, physicians and the public with positive, friendly eye contact and greets everyone by name in a warm and friendly manner.  Uses positive body language.
• Maintains an organized, clean and presentable office work area.
• Consistently provides excellent customer service as evidenced by patient, patient surveys, and/or co-worker comments.
• Maintains privacy and confidentiality.
• Follows UNLV Health policies and procedures.
• Reports to work on time and as scheduled.
• Uses time clock, overtime and leave requests correctly and submits on time.
• Completes work within designated time.
• Adheres to dress code, including name badge.  Maintains a neat and clean appearance.
• Assists with training of new personnel, as needed.
• Utilizes company resources responsibly, avoiding waste.
• Functions effectively in a Matrix Management environment.
• Completes any duties and special assignments as requested.
• OB Payment Plan.
• MFM Payment Plan.
• EMO Assistance for both locations.
• Payment plans for Hospital Contracts Baby Steps, Sunny Babies.
• OB Authorizations Global.
• Arch Program Assistance.
• Family Planning Grant Assistance.
• Ryan Residency.
• Monthly Reporting for Grants.
• Maternity Risk form for HPN.
• Ordering Practice Plan Devices (WHC).
• Tracking and logging of all Family Planning Grant Devices.
• Assist with incoming Referrals.
• Utilizes company resources responsibly, avoiding waste.
• Functions effectively in a Matrix Management Environment.
• Completes any duties and special assignments as requested.

EDUCATIONAL REQUIREMENTS                                                                                                                                                                                                                                                         

• High School Diploma or equivalency.

QUALIFICATIONS                                                                                                                                                                                                                                                                                   

• 1 Year Front Office Experience.
• 1 Year Financial Counseling experience in a healthcare environment.

PHYSICAL REQUIREMENTS                                                                                                                                                                                                                                                                 

• May include standing, sitting, and/or walking for extended periods.
• May include performing repetitive tasks.
• May include working on a special schedule (i.e. evenings and weekends with clients).
• May include working with challenging patients and clients.
• May include lifting up to 25 pound s.

UNLV Health will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, or any other category protected by law.

If you have any questions about our interview and hiring procedures, please contact Recruitment at [email protected]