Hotel Assistant Food and Beverage Manager at The Dewberry

PRIMARY FUNCTION: Hotel Assistant Food and Beverage Manager 

DEPARTMENT: Food and Beverage 

REPORTS TO: Director of Food and Beverage 

SUMMARY: 

The Hotel Assistant Food & Beverage Manager is responsible for supporting the daily operations of the F&B department. This role involves supervising and motivating staff, upholding 5-Star Luxury Service Standards and collaborating with other departments to provide exceptional guest experiences. They proactively address guest needs, resolve issues, and step in to manage the department in the F&B Manager's absence, all while striving for operational efficiency and maximizing revenue. 

KEY RESPONSIBILITIES: 

Major areas of responsibility include, but are not limited to:  

• Supporting in daily operations of assigned F&B outlet (restaurants, bars, banquets, IRD).
• Supervising and leading hourly F&B team, including assigning tasks and providing guidance.
• Ensuring exceptional guest service and resolving guest concerns promptly and professionally.
• Maintaining high standards of food and beverage quality, presentation, and service.
• Training and developing F&B teammates to deliver luxury service standards.
• Conducting regular inspections of F&B areas to ensure cleanliness, functionality, and adherence to standards.
• Ensuring compliance with health, safety, and hygiene regulations.
• Monitoring guest feedback and implementing improvements to enhance satisfaction.
• Assisting with the implementation of new F&B initiatives and promotions.
• Evaluating staff performance and providing constructive feedback.
• Stepping in for the Food & Beverage Manager and assuming full responsibility as needed.
• Completing additional areas of responsibility as assigned by the F&B Manager or Director of F&B, such as scheduling or inventory.

QUALIFICATIONS:  

• High school diploma/GED required; Bachelor's degree preferred. 
• Previous POS experience.
• Previous experience in an upscale or luxury hotel operation, including restaurants, bars, and in-room dining preferred. 
• Excellent customer service and problem-solving abilities.
• Knowledge of food and alcoholic beverages required. 
• Ability to work flexible hours, including weekends, nights, and holidays.

BENEFITS OF JOINING THE DEWBERRY TEAM: 

• 401K with Company Match (4%)*
• Education Reimbursement*
• Paid Maternity Leave*
• Complimentary Downtown Parking
• Complimentary Dry Cleaning
• Complimentary Daily Lunch Buffet
• Best-in-class health & supplemental insurance*
• Optional Supplemental Coverages*
• Financial Advising with Roadside Capital
• Competitive Pay
• Advancement & Growth Opportunities
• Full-Time and Part-Time Positions
• Flexible Paid Time Off

*Indicates eligibility requirement  

WHO WE ARE: 

We are a tight-knit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.  

ABOUT THE DEWBERRY: 

As a 2022 Condé Nast Traveler Gold List award recipient for Best Hotel in the World, The Dewberry is located in the heart of downtown Charleston, bordering Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center.  

Offering 153 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern ReimaginedTM,” which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces along with the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, treatments at our urban oasis, The Spa, the curated boutique The Shop as well as The Fifth Avenue Club by Saks Fifth Avenue. 

The Dewberry is known among teammates, guests, and the community as a leader in the field of hospitality. As a brand, The Dewberry teammates, experience, and brand are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.