Inside Sales Manager at Caltrol

Why you'll love working for Caltrol:

Caltrol is recognized as a leading provider of automation, including process control solutions, valves, instrumentation, and reliability. Caltrol takes great pride in the quality of our employees, products, and services we represent. 

Caltrol is an employee-owned company headquartered in Las Vegas with offices across 4 states (CA, AZ, HI) and one outside the U.S. As an owner, you will be part of an essential and meaningful organization. You’ll find the resources and opportunities to make significant contributions with prospects for career growth and satisfaction. You will work in a team-driven culture with talented managers and inspiring coworkers to support you.

A Final Control Inside Sales Manager operates in three spheres: 

1. Managing and Supporting Members of their Team
2. Leading and Supporting Strategic and Continuous Improvement Initiatives
3. Acting as a Member of the Inside Sales Team

What you'll be doing:

Managing and Supporting Members of Your Team:

• Set the standard for exceptional customer experiences that contribute to our customers’ business success.
• Determine and understand customer’s key business issues and needs. 
• Develop a high level of relevant industry knowledge for Key/Strategic accounts.
• Responsible for implementation and oversight of business unit pricing policy decisions.
• Lead all activities on assigned accounts, including sales forecasts, gross profit forecasts, territory, and account plans.
• Assist Inside Sales staff with review and preparation of quotations, follow-up, sourcing equipment and closing orders, as necessary. If required, the Account Manager may help expedite delivery of equipment, vendor data, and payment.
• Ensure quotes are completed in a timely manner.
• Create solutions utilizing products and services offered by Caltrol to address customer’s business needs.
• Utilize inside sales metrics to guide individual and team performance improvements.
• Updates management regularly on pipeline projects.
• Prepare and develop reports for executive management. 
• Build and maintains day-to-day relationships with external vendors.
• Maintain and update project tracking tools and participate in scheduled review sessions.
• Recruits, interviews, mentors, coaches, hires Inside Sales team members. 
• Coordinate and conduct trainings with members of the Inside Sales team. 
• Support individual career development plans for each member of the Inside Sales team, in coordination with HR. 
• Ensure compliance with Caltrol’s Quality Management System (QMS). 

Leading and Supporting Strategic and Continuous Improvement Initiatives:

• Actively participate as a member of the Final Control Leadership team, including attending scheduled meetings and preparing and delivering updates to teammates. 
• Participate in the development and execution of strategic growth initiatives and annual business plans. 
• Define the knowledge and skills required for Inside Sales Engineers, Application Engineers, and Project Coordinators. 
• Cultivate industry knowledge and expertise among team members that contributes to our customer’s business success. 
• Establish and implement metrics with Caltrol’s business improvement team to measure and improve inside sales performance.
• Assist in new product launches internally, and with customers, including the implementation of programs, ancillary tools, and processes to increase customer adoption.
• Drive required changes in inside sales policies and processes to support our QMS (Quality Management System).
• Participate or assigns a participant to achieve the goals of the IFS (Caltrol's ERP System) and CRM implementation teams.
• Lead productive collaboration of Inside Sales with Outside Sales, Service, Accounting and Operations teams.

Acting as a Member of the Inside Sales Team:

• Support customers or teammates with quote preparation.
• Communicates with customers and salespeople and interacts with principal vendors.

What we’re looking for:

• Successful track record working with a team to achieve consistent sales growth.
• Empathy for and understanding of internal and external customer needs and challenges.
• Exhibits entrepreneurial spirit and a desire to continuously improve and grow.
• High level of integrity.
• Capable of building trust with others and leading by example.
• Good business analysis skills and ability to develop and execute process improvements.
• Understanding of ERP business applications functionality and integration
• Knowledge of process control principles.
• Ability to handle special assignments and schedule demanding workload requirements to meet customer deadlines.
• Skilled in negotiation, relationship building, and collaboration. 

Preferred Qualifications:

• Four-year Engineering degree.
• Background in process controls.

Hiring Range:

The hiring range for this position is $110,000-$155,000 annually plus Quarterly Profit Sharing. This is the base pay scale range Caltrol reasonably expects to pay for this position at the time of this posting. The base pay actually offered will take into account internal equity and may vary based on geographic region, skills, qualifications, and experience of the candidate along with the requirements of the position. In addition, you will receive a company performance bonus structured to match the thrill of your success stories.

What we offer:

• A hybrid work schedule
• A work culture that's not just inclusive, but downright celebratory of diversity
• Generous base salary + Quarterly Profit Sharing
• Employee Stock Ownership (ESOP) opportunities
• Unlimited Flexible time-off
• Medical, Dental, Vision – all effective 1^st day of the month after your hire date
• HSA (with employer contribution) and FSA
• Comprehensive supplementary benefits with a dedicated benefits concierge service
• 24/7 virtual physical access – free, and unlimited, for benefit eligible employees
• Wellness Benefits including gym and on-demand fitness discounts
• 401(k) with employer match - because your future is just as important as your present
• Employee Assistance Programs
• Company paid life insurance and buy up options
• Company paid Short-Term Disability insurance
• Pet discount program
• Student loan repayment match program
• Tuition/education reimbursement
• Professional development opportunities because we believe in investing in greatness. 

Physical Demands: 

This job is performed in a typical office setting as well as visits to customer sites. Sites may be loud with exposure to varying degrees of temperature. While on site, PPE may be required including wearing safety shoes. While on site, extended periods of walking and standing may be required. 

Travel:

Periodic travel, including overnights, for company events and trainings.  

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Caltrol is deeply committed to creating a diverse and inclusive work environment where everyone is respected, treated fairly, and given equal opportunities to perform to their fullest potential. We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law. We believe that diversity and inclusion among our employees are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Reasonable accommodation is available for candidates with disabilities, ensuring they can effectively perform essential job functions.