This Job posting is only open to Internal Applicants at Brent Council Salary range: £58,461 - £61,653 p.a. inc. London weighting Contract: Permanent Hours of work: 36 hours per week Location: Civic centre and other locations from time to time
An excellent role…
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
The Post
This is an extremely exciting and dynamic role that is focused on uplifting communities and putting residents first, whilst balancing commercial awareness, data and insight. The Housing Companies and Brents Travellers Site have corporate support to thrive. The post will ensure that happens by leading the operational and strategic response to Traveller Site Management, informing best practice, holding contractors and corporate services to account and making targeted and steady improvements that build trust, transparency and accountability.
The Housing Companies are wholly owned by Brent and the post will focus on improving the customer journey and increasing revenue through a dedicated and supported team of staff. The role will involve untangling systemic issues and creating and embedding new process and policy that sees consistent, resident led services and high levels of tenant and license satisfaction.
The Person
You will be tenacious, empathetic and inclusive. You will need to be detail oriented and able to manage performance using raw data where necessary, to ensure that rent and debt is managed effectively to support better resources and service delivery. You will be comfortable with managing stakeholders at all levels and highly organised, reliable and able to drive forward improvements with autonomy and ownership.
Our Offer to You
In addition to your salary, you will also get to enjoy the following benefits:
• 27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service • Very generous employer pension contribution • Flexible working hours and the opportunity to work from home 2 days per week (laptop provided) • A wide range of family friendly policies such as parental leave • Access to affordable parking nearby • Access to our Zipcar scheme • Access to our Employee Assistance programme for free confidential counselling • Season ticket loan for public transport • Cycle to work scheme and good onsite facilities • Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers.
Closing date: 25 September 2025 (23:59)
Interviews: Brent Civic Centre 29 September
Please provide a supporting statement explaining how you meet the person specification and why you would be a great for for the role.
Additional Information
If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement.
This position is only open to current employees of Brent Council or Temporary Agency Workers currently working in Brent Council. External candidates are not permitted to apply for internal only roles. Forwarding ‘internal only’ roles to external candidates may lead to disciplinary action being taken.
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.
The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here.
Brent has a positive approach to flexible working.
As a disability confident employer Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on [email protected]
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