- Professional
Waymark Overview:
Waymark is at the forefront of innovation with our cutting-edge, AI-powered video generator, partnering with household names across various industries. We are seeking an effective communicator with a strong work ethic to join our tight-knit Customer Success team as a Product Adoption Manager.
Waymark is at the forefront of innovation with our cutting-edge, AI-powered video generator, partnering with household names across various industries. We are seeking an effective communicator with a strong work ethic to join our tight-knit Customer Success team as a Product Adoption Manager.
Role Overview:
As a Product Adoption Manager, you will serve as the primary point of contact for end-users, ensuring a smooth onboarding process and providing continuous support and personalized training, both remotely and potentially in person. Your focus will be on offering ongoing guidance to optimize user experience and proficiency. You will build close, long-lasting relationships with your contacts, ensuring the highest level of satisfaction for every customer.
As a Product Adoption Manager, you will serve as the primary point of contact for end-users, ensuring a smooth onboarding process and providing continuous support and personalized training, both remotely and potentially in person. Your focus will be on offering ongoing guidance to optimize user experience and proficiency. You will build close, long-lasting relationships with your contacts, ensuring the highest level of satisfaction for every customer.
In addition to your core responsibilities, you will work closely with the Customer Success Managers and collaborate with various internal departments to enhance our product and services. Your contributions will include generating case studies and testimonials, gathering and sharing user feedback, and communicating product updates.
Key Responsibilities
- Report directly to the Sr. Manager of Product Adoption
- Organize and lead webinars and workshops to educate users on best practices, new features, and tips for maximizing the value of the platform.
- Establish and maintain a feedback loop with customers to continually gather insights and suggestions for creative and product enhancements.
- Initiate proactive outreach to users who may be experiencing issues or who have been inactive, offering support and re-engagement strategies.
- Collaborate with all internal departments (Sales, Marketing, Creative, Product & Engineering).
- Work closely with CSMs to establish plans to achieve customer goals.
- Locate and curate success stories for each customer to help drive adoption across the user base.
- Respond to questions, feedback, or complaints with urgency and improve processes to prevent repeat issues.
- Act as a customer advocate with a focus on improving the customer experience.
Requirements for the Role
- 3-4 years of B2B Customer Success, Onboarding, or Product Adoption roles.
- Comfortable working with and troubleshooting technology - video technology, AI, or SaaS experience is ideal.
- Excellent communication skills, both verbal and written.
- Strong presentation skills for leading webinars, workshops, and demonstrations.
- Fast learner with the ability to take direction and improve upon it.
- Detail-oriented with strong organizational and time management skills.
- Positive outgoing person who enjoys meeting new people and building relationships.
- Bachelor's Degree or equivalent work experience.
Additional Preferred Qualifications:
- Experience in the video production or creative industries.
- Familiarity with AI and machine learning concepts.
- Previous experience working in a start-up or fast-paced environment.
- Ability to travel as needed for in-person training sessions and meetings.
Why Join Waymark?
Be part of an innovative team shaping the future of AI-powered video creation.
- Collaborate with talented and passionate colleagues across multiple departments.
- Contribute to the success of well-known brands across various industries.
- Opportunity for professional growth and development in a dynamic work environment.
If you are a proactive individual with a passion for customer success and a desire to work in a collaborative and innovative environment, we would love to hear from you. Apply now to join the Waymark team and make a significant impact on our users' journey!
