- Professional
- Office in Bristol
The CC will work as part of a busy team of around 16 credit controllers within the CC Department. You will be responsible for a ledger & achieving the firm's collection targets. The Credit Control Team structure is Credit & Collections Senior Manager (CCM), Credit Control Manager (CM), Credit Control Supervisor (CCS), Credit Controllers & Credit Controller Administrator.
(This is a 6 month fixed-term contract)
(This is a 6 month fixed-term contract)
Key Responsibilities
The Credit Controller will undertake the following key responsibilities;
- High volume external/internal phone calls/emails chasing the firm's debt.
- Regular contact with Partners, Clients and fee-earners about their debt.
- Dealing with queries in-line with the ISO27001 requirements (internal & external).
- Use 3E software to manage a ledger, notes, queries.
- Frequent liaison with other teams within the Finance department.
- Regular meetings with management to discuss collections, escalations and problematic issues.
- Adhere to the firm's collection procedure. Understand & manage the Partners requirements.
- Ensure cash collection targets are met. Confident in own ability and able to look for a resolution prior to escalating.
- Handle confidential information in line with the firms' data security protocols.
- Collating & correcting Invoice data & cleansing existing data Liaising with accounts to provide and receive information to ensure data accuracy.
- Contact the Sales Ledger Team to ensure allocations are completed accurately.
- Review all debt to identify matters in need of write off or escalation.
- Use excel to sort, analyse & display data, & use pivot tables & V lookups. Occasional travel to other offices.
Skills, Knowledge and Expertise
The candidate will be able to demonstrate the following key skills and attributes;
- Good credit control experience including managing queries - essential
- Track record of reducing debt in a collections environment - essential
- Previous legal or professional services experience - essential
- Insurance/reinsurance knowledge & collections experience - essential
- Experience of 3E or legal accounting systems – highly desirable
- Experience of dealing with Partners & fee-earners in meetings about their debt - highly desirable.
- Experience of E-billing processes and portals - highly desirable.
- A tenacious personality able to handle difficult phone calls and meetings.
- Lateral thinker able to generate creative solutions to complex problems
- Excellent communication skills.
- Ability to manage high work-loads.
- A team player but able to use own initiative.
- IT literate with ability to pick up new systems quickly.
- Flexible with a positive 'can do' attitude.
- Good level of numeracy, spelling and grammar.
- Attention to detail, able to write concise and detailed emails.
This is a role in the credit control team that would suit an experienced credit controller who manages their own ledger and thrives in a busy collections environment.
