Utilities Coordinator at The Arch Company

ROLE PURPOSE

We are seeking a detail-oriented Administrative Coordinator to support our team in managing a variety of tasks with precision and efficiency. This role requires strong time management skills and the ability to handle fluctuating workloads while meeting specific departmental goals.

KEY ACCOUNTABILITIES

• Oversee the Change of Tenancy (COT) process from initiation to completion.
• Organize and manage email inbox content in accordance with service level agreements (SLAs) and established practices.
• Identify and manage escalations effectively, ensuring timely resolution.
• Request and obtain account information from suppliers as needed.
• Create and validate invoice batches, ensuring accuracy by reviewing previous payment reports.
• Maintain and update team databases and records to ensure data integrity.
• Handle commercially sensitive documentation while adhering to GDPR regulations.
• Liaise with internal and external stakeholders at all levels to facilitate communication and collaboration.
• Embrace new working methods and participate in skills training opportunities.
• Contribute positively to team discussions and meetings, fostering a collaborative environment.
• Maintain resources as directed by the Utilities Operations Manager.
• Understand and align with team objectives and individual performance targets.
• Stay organized and proactive in managing workload, including following up with suppliers and external partners.
• Utilize internal systems and external resources to achieve desired outcomes.
• Ensure data accuracy and record-keeping.

KNOWLEDGE, SKILLS AND EXPERIENCE

• Proactive attitude with a willingness to learn and grow.
• Flexible and adaptable to changing priorities and processes.
• Strong problem-solving skills with the ability to identify issues and raise awareness.
• Commercially aware with an understanding of business operations.
• Excellent prioritization skills to manage multiple tasks effectively.
• Intermediate proficiency in MS Office applications.
• Self-motivated with a strong sense of responsibility.

ABOUT US

The Arch Company offers more commercial space for small and medium-sized businesses to rent than any other provider in the UK, supporting thousands of business owners who play a vital role in the UK economy. Established in 2019, our spaces are deeply connected to the rich history and heritage of the railway. Our portfolio spans 24.8 million sq. ft. and includes 5,300 properties, such as railway arches, former station buildings, and parcels of land, many situated in prime urban locations.

Our mission is to create environments where businesses can thrive. As a values-led company, we are dedicated to accountability, making a positive impact, fostering strong business practices, and unlocking potential. We play a crucial role in local economies by supporting job creation and driving economic growth. Backed by our shareholder, Blackstone Property Partners, we have ambitious plans to invest £200 million to revitalize 1,000 previously empty and derelict spaces by 2030 as part of our 'Project 1000' initiative.

Through our ESG Strategy we are committed to fostering a diverse, inclusive, and equitable workplace. We are a member of Real Estate Balance, who help us benchmark ourselves within the industry, and we have a staff DE&I Board to champion DE&I in the company. We are open to flexible working arrangements and offer a comprehensive benefits package, as outlined above.

We believe that our differences make us stronger, and we're committed to providing everyone with a fair chance at success, no matter where they come from or who they are. If you're excited to be part of a company that champions diversity and inclusion but don’t meet every requirement in the job description, we still encourage you to apply. You might be the perfect fit for this role or for other opportunities within our organization.

For more information on Benefits, DE&I and open Vacancies, please visit our careers page Careers | The Arch Company