Associate, Senior Technical Writer at Tiaa

Senior Technical Writer-IN
The Senior Technical Writer is responsible for planning, developing, drafting, and editing standard operating procedures and supporting documents to communicate complex technical information internally and externally. Working under limited supervision, this job produces electronic and hard-copy documentation, maintaining standards to conform with firm and quality assurance standards.

Key Responsibilities and Duties

• Documentation Quality & Content Creation: Produce high-quality technical documentation that meets 95% accuracy standards as measured by subject matter expert reviews.
• Process Documentation: Lead the design and documentation of new Standard Operating Procedures (SOPs) annually.
• Business Partnership: Establish strong working relationships with key business partners and subject matter experts.
• Process Improvement: Identify and implement process improvement initiatives annually using Lean/Six Sigma methodologies

Educational Requirements

• University (Degree) Preferred

Work Experience

• 3+ Years Required; 5+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
7IC

Related Skills

Adaptability, Communication, Continuous Improvement Mindset, Customer Engagement, Data Analysis, Data-Based Decision Making, Detail-Oriented, Financial Risk Management, Relationship Management, Technology Systems, TIAA Products/Services Acumen, Transaction Processing

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

 
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: [email protected]

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