Mailroom Site Coordinator at Ricoh Americas Holdings

Accountable for daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to: Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services.

• Responsible for daily operations of a mail room, copy center, or scanning facility.
• Operates office equipment such as PC, copiers, multifunction devices, imaging, and mail equipment.
• May be responsible for:
  • Courier Services
  • Reception Services
  • Switchboard Operations
  • Shipping & Receiving
  • Delivering and Processing Mail
• Handles formal contact with the customer on a daily basis.
• Responsible for effective implementation and management of RICOH Service Excellence Programs.
• Understands how to operate required equipment/software efficiently to meet service level agreements.
• Achieves profitability by effectively utilizing company materials and supplies.
• May maintain daily routine functions including:
  • Creating/completing work orders
  • Contractor monitoring
  • Inspections
  • Reporting facility-related issues
  • Lending support as required
• May interact with contracted vendors, facility management, and occupants.
• May be responsible for office supply inventory re-ordering.
• May coordinate conference rooms and manage A/V equipment resources.
• Maintains positive internal working relationships by communicating professionally.
• Collects and provides data to assigned leadership and customer, including monthly reports.
• Ensures financial responsibilities are met.
• Performs other duties as assigned.

Typically Requires:

• High school diploma or GED
• 1+ years of experience in a related field (B2B and/or technical)
• 1+ year of customer-facing work experience
• Demonstrated knowledge and understanding of technology

• Tactical thought processing
• Ability to present to a small group
• Moderate problem-solving skills
• Basic customer service skills
• Basic technical aptitude
• Basic written and verbal communication skills

• Typically an office environment with adequate lighting, ventilation, and a normal range of temperature and noise.
• Work assignments are diversified; requires interpreting, comprehending, and applying complex material, data, and instructions.
• Some physical effort required. Work may be sedentary but includes walking, standing, bending, reaching, lifting, or carrying objects up to 50 lbs (e.g., papers, books, files, small parts).
• Moderate dexterity required for regular application of basic skills (e.g., calculator, keyboard, hand tools, eye/hand coordination).

Note:
The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

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