Customer Experience Host (Class Six) at Army & Air Force Exchange Service (AAFES)

As a Customer Experience Host at the Class Six, you will assist customers in finding what they are looking for and ensure the Express is stocked with the products customers want. You'll know which products will meet customer's needs and stay up to date on trends. With your knowledge and helpful suggestions, customers will continue to shop the Exchange. You will prioritize customer needs over tasks and grow sales by maintaining merchandise, signs and labels on the sales floor. You’ll also comply with the alcohol laws of your location and maintain the strictest standards. 

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So what can you expect as an Class 6 Associate at the Exchange?

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation
• Help customers by following the proper procedure for bagging merchandise and moving large or heavy items

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Must be 21 years of age or older
• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to lift 20 pounds

Additional Qualifications/Requirements:

• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Cash handling experience preferred
• Excellent communication skills
• Basic computer skills
• Retail experience preferred

We offer the following benefits for this position:

• Paid Vacation & Sick Leave
• Medical & Dental insurance
• Basic Associate Life, Personal Accident & Long Term Care Insurance
• Flexible Spending Accounts
• 401K
• Holiday Premium Pay (Double Pay)
• Mass Transportation Reimbursement
• Associate Transfer Program (ATP)
• Paid Military Leave
• Personal Accident Insurance
• FMLA & Administrative Leave
• Paid Parental Leave
• Employee Assistance Program (EAP)

*Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.
 

Regular Part Time

0

Completion of high school or the equivalent, retail experience, demonstrated willingness and potential for additional responsibility.


If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

No

Travis Class Six

Hourly

$16.50

$21.61

United States - California - Travis AFB

Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience. May assist customers with product selection.
Assists with and/or operates a cash register, self-checkout cash register, or other sales related equipment to enter new accounts, conduct sales, refunds or similar transactions (e.g., voids, price overrides, and knowledge of error codes). Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance. May troubleshoot basic issues as needed.
Actively communicates/promotes the benefits of the branded credit card, exchange protection plan and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Reports complaints, shrink issues, and problems with products, services, and work areas.
Assures compliance with fire, safety, sanitation and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
Performs other duties as assigned.

We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.

The Army & Air Force Exchange Service, also known as "the Exchange", is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.