Platform Administrator - Showpad at Shawinc

Job Title

Platform Administrator - Showpad

Position Overview

Responsibilities: 

Content Management 

• Upload, update, and organize sales, marketing, and training content within Showpad. 

• Ensure content is tagged, structured, and maintained according to Shaw’s standards for easy discoverability by sales partners. 

• Partner with Marketing and Brand teams to align content updates with launches, campaigns, and product releases. 

Governance & Compliance 

• Serve as a gatekeeper for content standards, ensuring consistency and quality across Residential, Commercial, and Turf. 

• Manage user permissions and access to maintain platform security and role-appropriate visibility. 

• Support governance efforts by defining best practices for tagging, folder structures, and content lifecycles. 

Reporting & Analytics 

• Develop and run usage and adoption reports to provide insights on content performance, user engagement, and platform ROI. 

• Partner with Sales and Marketing leaders to measure the effectiveness of Showpad in driving sales productivity and customer engagement. 

• Translate analytics into actionable recommendations for content strategy and training. 

User Support & Training 

• Provide first-line support for associates and sales teams on platform functionality and best practices. 

• Partner with Enablement and Training teams to build and deliver onboarding and refresher training for Showpad users. 

• Act as the internal SME for Showpad capabilities, staying current on new features and releases. 

Cross-Functional Collaboration 

• Work closely with Sales, Marketing, Training, and IT to align platform use with business priorities. 

• Support Residential leadership in leveraging Showpad for improved sales efficiency and customer experience. 

• Contribute to enterprise-level initiatives to expand and enhance Showpad adoption across business units. 

Requirements: 

• Bachelor's degree in business, Marketing, Sales Enablement, or related field and 3 years of experience in content management, sales enablement platforms, or CRM or technology administration, or other equivalent combination of education and years of experience required.

Preferred skills and experience: 

• Showpad platform systems experience strongly preferred 

• Experience as a systems administrator for a software application used to reach sales teams and clients. 

• Strong analytical skills with the ability to generate and interpret usage and performance reports. 

• Excellent communication, collaboration, and project management skills. 

• Detail-oriented with a strong sense of governance and process discipline. 

Shaw benefits include:

• Medical, dental, and vision insurance

• Life insurance and disability coverage

• Tuition reimbursement

• Employee assistance program

• Health savings account

• Paid Time Off

• Parental Leave

• 401K and Retirement Plans

• Product discounts for employees

• Adoption assistance

• Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations)

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Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.