Junior Account Manager at Twelve NYC

About:

At Twelve, it's always been about more than merchandise. Since 2005, we have believed that design-led product and packaging are powerful tools that, if done well, make a good brand great.

Our team of 100+ global members includes experts across creative, packaging design, product development, compliance, and supply chain, working in tandem to bring bold ideas to life. With deep expertise in global production, creative innovation, and sustainability, we design and build the world’s most inspiring merchandise and packaging for the world’s most coveted brands.

Together, we create products that drive community growth, foster brand advocates, capture market share, and deliver innovation from end-to-end. Dreaming of what’s possible is core to our DNA—and no matter what it is, it’s Made Possible By Twelve.

Job Summary:

We're seeking a Junior Account Manager to support our Beauty team in delivering exceptional client service, with a primary focus on gifting and loyalty program accounts. This role will report to the Account Manager, assisting with day-to-day project management, client communication, and cross-team coordination. The ideal candidate has 2+ years of account management or project management experience-preferably in beauty, lifestyle, wellness, or luxury-and is eager to develop into a trusted client partner.

Responsibilities:

• Support the Account Manager in managing key client accounts, handling day-to-day briefs, timelines, and deliverables.
• Maintain proactive and timely communication with clients, vendors, and internal teams, escalating issues when needed.
• Coordinate across creative, development, and production teams to ensure projects stay on schedule and aligned with client expectations.
• Assist with the preparation of client presentations, seasonal reviews, and project recaps.
• Track project budgets, timelines, and key milestones, providing regular updates to internal stakeholders.
• Contribute to identifying opportunities for account growth by listening for client needs and flagging them to senior team members.
• Stay informed on beauty and lifestyle industry trends, bringing relevant insights to project and client discussions.

Requirements:

• 2+ years of account management, client services, or project management experience, ideally in beauty, lifestyle, wellness, or luxury industries.
• Strong organizational skills with the ability to juggle multiple projects and deadlines.
• Excellent written and verbal communication skills; confident in client-facing interactions.
• Detail-oriented and proactive problem-solver who takes initiative in addressing challenges.
• Collaborative team player who thrives in a fast-paced, client-first environment.
• Eagerness to grow within account management and take on more responsibility over time.