- Professional
- Office in Madrid
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.
As Field Service Engineer based in Madrid reporting to the FSE Regional Manager you will manage the Customer Service of systems both remotely and physically (systems, preventive or curative maintenance, upgrades) in compliance with procedures.
What will be your mission in bioMérieux?
- Organize the activity: preventive and curative maintenance, response timed, administrative management (field reports memo, business expenses, field reports memo, leaves agenda, activity reports…).
- Manage spare parts inventory in relation to the Specialist, in accordance with the recommendations.
- Actively participate on the Account team to gain and retain customers while improving customer satisfaction
- Contribute to the action plan definition to the solving of breakdown with Service Engineer or field application specialist, pilot transversal mission in the long run.
- Bring technical support to colleagues on systems on which the person has experience and competence.
- Evolve as a referent in at least one « strategic » range and able to advise teams before sale or system engineers on solutions or highly technical ranges.
- Be able to support other field and remote service teams across Iberia Cluster.
Who are you?
- Professional Studies (FP), Bachelor Degree in Electronics/IT/Engineering.
- Professional background as a technician, life science or industry.
- Experience minimum of three years in a relevant field service function.
- Good command of English level and Spanish. Catalan will be valued.
- Technical proficiency servicing instruments in the field, and general knowledge of corporate related processes and disciplines.
- Troubleshooting skills, ability to travel with daily notice, experience in resolving customer problems and providing a high level of customer satisfaction.
- Customer Service acumen, analytical & synthesis mindset, availability, people agility.
- Ability to solve complex problems thanks to proven technical experience.
- Driver License and availability to travel/ be on the field at least 75%.
*Role-based in Madrid with availability to travel throughout the Iberian Peninsula and abroad for training or specific projects.
*Be part of the on-duty calls team during the after hours service (weekends and/or local or national holidays)
bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.
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