Coordinator, Cash Collection at Executive Education

Coordinator, Cash Collection 

INSEAD is seeking a Coordinator, Cash Collection to join our Finance and Administration Department. This is a full-time, one-year temporary position based at our Europe Campus in Fontainebleau, France. A hybrid working model is in place – 3 days on campus, 2 days remote.

The Finance and Administration Department at INSEAD encompasses a diverse range of critical functions, including Financial Planning and Analysis (FP&A), Finance, Legal, Procurement, Risk, and Audit. This department plays a pivotal role in ensuring the institution's financial health, compliance, and operational efficiency, supporting INSEAD's mission to deliver world-class education and research.

About the job 

The Coordinator, Cash Collection will:

• Manage the ageing balance for the OEP product line on one or multiple campuses,
• Chase the customer for payment, answer customer’s requests linked to payment, 
• Be the contact point for external cash collector questions.
• Support any other initiative linked to the Transformation initiative (BTO team)

Your role within the team 

• Extract the ageing balance details
• Define a dunning strategy and select the receivables to be chased.
• Chase the receivable by all suitable means, 
• Provide answers to the clients, eventually amend the invoice or perform re-invoicing according the client's requests
• Eventually send payment link and record payment in ERP
• Comment the ageing balance for future reference
• Alert management/sales community in case of long outstanding or dispute
• Prepare the file for receivable transfer to external cash collector and continue to be the contact for cash collector.
• Contribute to the implementation of  the future Collection tool 

The ideal candidate profile 

• Minimum 7 years of proven experience in cash collection, accounts receivable, or credit control.
• English: professional level
• Strong understanding of collection strategies, customer account management, and credit policies.
• Demonstrated ability to manage high-volume collections while maintaining positive client relationships.
• Excellent negotiation and communication skills, both written and verbal.
• Proficient in using ERP systems (e.g., SAP, Oracle) and collection tools.
• High level of attention to detail and strong organizational skills.
• Ability to analyze aging reports and proactively follow up on overdue accounts.
• Self-motivated, target-driven, and capable of working independently under pressure.
• Strong problem-solving abilities with a customer-oriented approach.
• Familiarity with relevant local financial regulations and compliance standards.

Kindly submit your application along with a CV in English. 

Responsibilities