Business Customer Relationship Advocate at ImOn Communications, LLC

Description

ImOn Communications has been the LOCAL choice for business telecommunications services in the Siouxland area since 1997. Over the last two years, we have expanded our network to offer fiber-to-the-home Internet services to Siouxland residents. As we grow our network, we are looking for a Business Customer Relationship Advocate to join our team. 

At ImOn, you will be part of a workplace that values relationships with colleagues, customers, and our community. Our culture is focused on fostering a fun and rewarding work environment where you’ll help our team create connections, one person at a time.

The Business Customer Relationship Advocate is the point of contact for all of ImOn’s Business Customers. They will handle calls, provide account information, and resolve issues while adhering to company guidelines. Their responsibilities include addressing inquiries, answering questions, and resolving customer complaints.

Essential duties and responsibilities include but are not limited to:

• Assist business customers with general service inquiries, account changes, billing information, and technical issues and offer our outstanding products to new and existing customers. 
• Demonstrate active listening and effective communication to ensure a mutual understanding of customer's concerns. 
• Represent ImOn Communications in a positive, professional, and ethical manner, working to exceed customer's expectations while minimizing the need for further escalation. 
• Take ownership and accountability that serves to facilitate successful outcomes per customer requests. 
• Promote ImOn products and services based on a logical relationship to the customer's needs and in accordance with business goals. 
• Analyze and solve problems regarding billing, service, or sales issues. 
• Demonstrate punctuality and consistent attendance. 
• MUST be able to work a flexible schedule.  Shift will fall between the hours of 8:00am -5:00pm, Monday through Friday.  

Requirements

We are looking for people with:

• High School degree or equivalent plus at least 2 years’ customer service experience in a high-contact, service-related environment. 
• Technical troubleshooting required. 
• Business to Business (B2B) experience preferred.
• Call Center experience preferred.
• Telecommunications industry experience preferred.
• Proficient PC skills including: electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc. 
• Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner. 
• Excellent interpersonal and communication skills with the ability to work independently as well as part of a team. 
• Demonstrated listening skills with the ability to obtain key information to assess customer needs and resolve service problems. 
• Proven ability to maintain composure in stressful situations.
• Work overtime as required. 

Work Life Balance, as fun as it is to work at ImOn, we understand you work to live and not live to work. We offer what you want:

• A 401k plan with up to a 4% company match.
• Insurance benefits that include multiple health insurance plans to choose from, Dental insurance, free Vision insurance and Life/Disability insurance.
• A robust wellness program that offers annual health screenings as well as fitness incentives.
• Work/Life balance that includes several different types of paid time off such as paid holidays, vacation time, personal time, volunteer time off as well as parental leave and bereavement leave.