Community Manager Reflections at Barbara Ann Apt North Hollywood at WSH Management

Position Summary

Community Manager Job Duties

This property is a 64-unit complex that serves individuals who are 62 years or older and/or disabled. The Community Manager will be responsible for collecting and processing rent, delegating tasks to team members including the Maintenance Technician and Social Services/Activity Coordinator, entering and closing work orders, handling move-in and move-out duties, retrieving and processing payables on time, maintaining organized resident files, interviewing applicants from a waiting list, coordinating with Maintenance on unit turns, assisting residents with the recertification process, training new staff, and—above all—cultivating a positive team environment. This position will require the Manager to live on-site when a unit becomes available, with a rent-free one-bedroom apartment provided.

Reports to Regional Property Manager. 

What we offer:

• Salary: $30.00 to $31.00 per hour
• 1 bedroom apartment to live onsite
• Medical, Dental, Vision, Life and 401k with employer match
• Paid vacation and 15 paid company holidays
• Full time: 40 hours per week
• Schedule: Monday to Friday 8-5pm onsite

Community Manager Qualifications

The Community Manager is fully accountable for all day-to-day property operations, ensuring effective oversight and enhancing the value of the HACLA-owned property under their management. This includes maintaining full compliance with HACLA and WSH standards and policies, and consistently meeting the performance and operational requirements set forth by the agency.

Financial

• Demonstrate ability to understand financial goals and operate the asset in the owner’s best interest in accordance with the Policies & Procedures Manual and HACLA financial standards.
• Maintain accurate records of all community transactions and submit on a timely basis (i.e., rent rolls, delinquency reports, move-ins/move-outs, etc.) in accordance with HACLA reporting requirements.
• Conduct daily review of the property Yardi dashboard and ensure compliance with HACLA data entry and reporting expectations.
• Review all vacant and available units to ensure timely move-ins, consistent with HACLA occupancy requirements.
• Prepare annual budgets and income projections in a timely and accurate manner, aligning with HACLA guidelines.
• Ensure that all rents and late fees/check charges are collected, posted, and deposited in accordance with HACLA rent collection policies.
• Generate necessary legal action, documents, and processes in compliance with Landlord/Tenant Law, Fair Housing Laws, HACLA requirements, and Company guidelines.
• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations, and certificates of insurance, ensuring HACLA contract standards are met.
• Ensure that invoices are accurately processed for approval and payment by the Corporate office, manage petty cash and all funds in compliance with HACLA financial oversight.

Leasing

• Ensure property is rented to the fullest capacity and lost rent is minimized, consistent with HACLA occupancy goals.
• Utilize the Yardi leasing workflow process from initial contact through approval/denial of tenancy and move-in, ensuring full compliance with HACLA leasing protocols.
• Utilize marketing strategies approved by HACLA and Company standards to secure prospective residents.
• Confirm that leasing staff techniques are effective in qualifying and securing future residents while adhering to HACLA eligibility criteria.
• Confirm that leasing staff gather and document information about market competition in the area.
• Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., and provide accurate reports to HACLA and Company leadership as required.
• Represent the Company and HACLA in a professional manner at all times.

Administrative

• Prepare and/or implement procedures and systems within Company and HACLA guidelines to ensure orderly, efficient workflow.
• Maintain working knowledge of California Landlord/Tenant Law, common procedures and notices, and HACLA administrative requirements.
• Confirm all leases and corresponding paperwork are completed, properly documented, and entered into the software system accurately and on a timely basis, in compliance with HACLA standards.
• Ensure current resident files are properly maintained in accordance with HUD and HACLA requirements.
• Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis to meet HACLA deadlines.
• Ensure compliance with all applicable affordable housing programs, specifically HUD Project-Based Section 8 and HACLA regulatory requirements.
• Lead emergency team for the community, ensuring proper response and handling of emergencies (staff, residents, buildings, etc.) within Company and HACLA guidelines to minimize liabilities.
• Conduct quarterly Resident Meetings as required by HACLA and Company standards.
• Address resident concerns and requests promptly to ensure satisfaction and maintain HACLA customer service expectations. 
• Participate in or coordinate HACLA resident social service programs and resident activity initiatives. 
• Develop and/or implement resident retention programs (resident functions, special promotions, newsletters, etc.) consistent with HACLA engagement standards. 
• Ensure timely distribution of all notices issued by the Company or HACLA (e.g., emergency, compliance, community updates). 
• Review and respond to all emails daily within 24 hours, ensuring timely communication with HACLA, residents, and staff. 

Personnel Management

• Apply successful techniques and directives to screen, hire, orient, and train new personnel in compliance with Company and HACLA personnel requirements.
• Ensure staff efficiency through ongoing training, instruction, counseling, and leadership, reinforcing HACLA policies and standards of conduct. 
• Hold weekly/daily staff meetings to review schedules, work order status, and assignments, ensuring alignment with HACLA operations. ·
• Coordinate maintenance schedules and assignments with the Maintenance Supervisor, consistent with HACLA property maintenance standards. 
• Administer action plans consistently and on a timely basis when performance issues arise; document appropriately, communicate with supervisor and Human Resources, and terminate properly when necessary, consistent with Company and HACLA guidelines. 
• Provide support and leadership to staff, fostering teamwork and a harmonious environment consistent with HACLA values.
• Ensure all personnel processes (evaluations, salary reviews, timekeeping, change of status, etc.) are handled timely and in compliance with HACLA requirements. 

Maintenance

• Maintain community appearance and ensure repairs are noted and completed promptly, consistent with HACLA inspection and maintenance standards. 
• Assure quality and quantity of market-ready apartments meets HACLA requirements. 
• Ensure that models and market-ready apartments are inspected daily and communicate any service-related needs to maintenance. 
• Ensure service request procedures are followed, accurately recorded in property management software, communicated to maintenance, updated to residents, documented with notes, and followed up for satisfaction, in compliance with HACLA service standards. 

Safety

• Ensure compliance with all Company, HACLA, local, state, and federal safety rules and regulations. 
• Identify and correct unsafe conditions in a timely manner, consistent with HACLA’s safety requirements. 
• Direct staff to follow a “safety first” principle and reinforce HACLA workplace safety standards.
• Other duties as assigned to support the success of the property and team.

Abilities

• Ability to make decisions, meet targets and work under pressure.
• Strong command of the English language, including proper grammar, spelling, and sentence structure.
• Thorough understanding of the English language and ability to communicate effectively with others.
• Strong writing and proofreading skills.
• Attention to details in all aspects of job performance.
• Effectively prioritize multiple projects simultaneously while meeting deadlines.
• Demonstrated managerial and leadership skills.
• Strong communication and negotiating skills; ability to build and maintain strong vendor relationships.
• A sense of urgency, comfort with ambiguity, drive for results and ability to remain true to the company’s brand and image.
• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
• Effectively convey ideas, images and goals to a diverse group of personalities.
• Possess a positive attitude, keep calm and smile under all circumstances.

Preferred Experience/Qualifications

• College degree preferred.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Position requires a minimum of 2 years on-site as an Assistant Property Manager; will consider 3 years supervisory experience in a customer service related business with appropriate certification(s) and/or prior experience as Resident Manager.

• Additional benefits