Swickard Auto Group - Service Drive Manager at Swickard Auto Group

• This is a general application for the Thousand Oaks, CA area

The Service Drive Manager is responsible for overseeing the effective operations of the service drive, ensuring customer satisfaction and maximizing profitability. This role involves managing a team of service advisors, handling customer inquiries, scheduling appointments, and ensuring timely vehicle repairs and maintenance.

Responsibilities

• Customer Service: Greet and welcome customers, addressing their inquiries and concerns in a professional and courteous manner.
• Team Management: Recruit, train, and supervise a team of service advisors, ensuring their performance meets company standards.
• Scheduling: Manage the appointment scheduling process, optimizing workflow and maximizing shop capacity.
• Communication: Maintain effective communication with technicians, customers, and management, providing updates and resolving issues promptly.
• Inventory Management: Ensure adequate inventory levels of parts and supplies to support service operations.
• Quality Control: Monitor the quality of service provided, ensuring that repairs are completed accurately and on time.
• Financial Performance: Track and analyze key performance indicators (KPIs) to assess the financial health of the service department.
• Other duties as assigned

Qualifications

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.  
• Experience: Minimum of 2 years of experience in automotive service management or a related field.
• Education: High school diploma or equivalent required.
• Certifications: Driver's license.
• Skills:
• Strong customer service skills and ability to build rapport with customers.
• Excellent communication and interpersonal skills.
• Proficiency in automotive service software and systems.
• Strong organizational and time management skills.
• Ability to work under pressure and meet deadlines.

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to lift and carry heavy objects.
• Ability to bend, kneel, and crouch.
• Ability to work in a noisy and sometimes dirty environment.
• Ability to use a computer for extended periods of time.

Benefits of Working at Swickard:

• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities. 
• Ongoing training and support 
• Opportunities for continued personal and professional growth. 
• We are an Equal Opportunity Employer and value diversity and inclusion at our company. 

Competitive benefits package: 

• Insurance: medical, dental, vision, life and pet insurance 
• Optional disability coverage 
• 401k plan 
• Paid Holidays 
• PTO 

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR. 
• We’re a hospitality company that happens to sell cars, parts, and service. 
• We are a team. Everyone plays a role in our success. 
• Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work! 
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more. 
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News. 

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?