Job Summary:

The Houseperson will be responsible for assisting room attendants and responding to guest calls. The goal is to provide Level5 Hospitality high touch housekeeping service for each guest stay.

Duties/ Responsibilities:

• Clean common areas including lobby, breakfast area, public restrooms, hallways, back office space and any other spaces as needed
• Maintains outside walk areas and landscaping, which includes sweeping debris, washing walkways, removing snow, raking leaves, and watering, cutting, trimming grass and shrubs
• Perform property walks and identify areas that need attention
• Identifies and addresses minor maintenance issues throughout hotel, notifying supervisor when appropriate
• Fulfills guest requests made to front desk staff, including but not limited to toiletries and linens
• Maintain the cleanliness and organization of floor closets and corridors to include removing trash, wiping down shelves/counters; sweeping, moping and/or vacuuming floors; and removing non-floor closet items and storing in appropriate areas
• Respond to special requests, guest complaints, and the delivery of housekeeping/room supplies to achieve complete guest satisfaction
• Deliver lost and found items according to established procedures
• May regularly assist with deep cleaning projects
• Maintains outside walks of area
• Performs other related duties as assigned

Required Skills/ Abilities:

• Detail-oriented and thorough
• Ability to remain discreet and respect the privacy of guests

• Ability to perform consistent work to the highest of standards
• Ability to interact with guests in a pleasant, friendly way

Education and Experience: 

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
• Ability to read, write, speak, understand, and communicate in basic English preferred

Physical Requirements:

• Must be able to remain in a stationary position during shift.
• Must be able to access and navigate the facility.
• Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.
• Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.