Housing Specialist at Seattle Housing Authority, WA

About the Department

We offer competitive salary, great benefits, and work that matters to our community.

The Organization: The Seattle Housing Authority (SHA) is a growing, innovative, and mission-driven organization. Our main office is located in vibrant Lower Queen Anne, with field offices across Seattle. We are committed to expanding housing opportunities and strengthening communities throughout the city.

With a dedicated team of over 850 employees, SHA fosters a supportive, dynamic workplace where collaboration and professional growth are valued. Our staff has made us a nationally recognized leader in affordable housing and community development.

We offer competitive compensation, flexible work arrangements, professional learning opportunities, and active employee resource groups. SHA values your unique background and perspective - we encourage you to apply even if you don’t meet every listed qualification. Learn more in our diversity and application equity statement.
    
The position: We are seeking to fill a Housing Specialist position. In this role, you’ll deliver responsive customer service while managing application files, entering and updating data, and supporting the admissions process for both Low-Income Public Housing (LIPH) and the Seattle Senior Housing Program (SSHP). You’ll also handle file referrals and have the opportunity to assist across teams, offering variety and room to grow in a mission-driven environment.

How to Apply: To apply, complete the online NeoGov application by clicking the Apply button in the upper right-hand corner of this posting.

Application Tips:

1. Update the Work Experience and Education sections with your most current information. Note: SHA does not accept external attachments such as resumes or cover letters.
2. Complete the Agency-Wide questions. Even if you’ve applied to SHA before, please review and update your responses.
3. Respond to any Supplemental Questions, if applicable.

The ideal candidate has: 

• Two years of work experience in human services related non-profit public service, social services, human services, housing programs or related field.

• High School Diploma or equivalent plus one year of college level course work in Business, Property Management, Social Services, or related fields.

What will you do?

• Maintain applicant records: Create and update waitlist records from Pre-Applications and Applications, including address, preferences, and household details.
• Manage application files: Prepare and complete application files for housing programs (LIPH, SSHP, etc.); collect required documents; maintain accurate contact records; handle document imaging.
• Provide applicant support: Respond to applicant inquiries by phone and in person; explain SHA programs and application status.
• Refer to resources: Make appropriate referrals to community services.
• Lead applicant sessions: Conduct Pre-Application Workshops, Orientations, and group presentations; ensure application completeness and understanding of program details.
• Support applicants with disabilities: Provide or coordinate assistance to ensure equal access to programs and accommodations.
• Track file referrals: Help maintain the system for tracking files referred to Housing Specialists.
• Coordinate translation services: Arrange interpreters or other applicant assistance as needed.
• Operate office equipment: Use assigned tools (computers, printers, scanners, etc.) per SHA policies.
• Provide admissions backup: Support other Admissions roles and caseloads as needed to balance workload.
• Support agency goals: Contribute to goals, planning, service improvements, and uphold SHA’s mission with professionalism and teamwork.
• Follow safety protocols: Attend training; use PPE; report incidents and unsafe conditions; follow health and safety guidelines.

For additional information on the job, please see the full job description.
 
The Location: 101 Elliott Ave W, Seattle, WA 98119
 
Why Should You Apply?

• Competitive Salary
• Comprehensive Benefits
  1. Medical, dental, and vision insurance
  2. Public Employees’ Retirement System (PERS)
  3. Generous paid leave and holidays
• Work-Life Balance
  1. Reasonable hours
  2. Opportunity for part-time remote work (dependent on the position)
• Professional Development
  1. On-the-job training and growth opportunities