Caregiver/Client Success Manager at Family First At Home

Family First At Home, a licensed home care agency, is redefining the care experience by delivering exceptional and compassionate care to individuals across Washington State every day. We provide caregiving, care management, counseling, and advocacy services to older adults and those in need, so that they can maintain their independence, dignity, and quality of life while staying in the comfort of their own homes.  

As part of the Family First network, we contribute to a larger mission: solving the impossible in healthcare every day. We’re looking for purpose-driven professionals who share our passion for making a difference in their local communities. If you’re ready to be part of a fast-growing team with a clear vision and meaningful goals, Family First at Home is the place for you. 

Job Title: Client/Caregiver Success Manager 

Location: Spokane

Job Type: Full-Time 

Salary Range: $24.00 - $27.00 per Hour 

Schedule: FT- 8:00-4:30 

Work Days: Monday-Friday 

On Call Rotation: (after hours & weekends) 

About Us: As a Caregiver/Client Success Manager, you’ll be at the heart of our care delivery team—ensuring every client receives personalized, high-quality service.  

The ideal candidate for this role is someone with a client-first mindset, strong interpersonal skills, and the ability to prioritize effectively in a fast-paced environment. 

Job Description: As a Client/Caregiver Success Manager, you will be at the heart of our care delivery team. You will oversee the scheduling, support, and professional development of our in-home Caregivers. Your role will involve ensuring continuity of care and client satisfaction through diligent oversight of client and caregiver needs, coordination with referral partners, and active communication with families. 

Key Responsibilities: 

• Efficiently schedule caregiver/client based on caregiver skill set and client needs.
• Utilize effective staffing skills to strategically staff Caregivers, avoiding overtime whenever possible.
• Monitor the Home Care department’s monthly staffing statistics and develop solutions to increase client hours and satisfaction.
• Manage billing and payroll for client and Caregiver caseloads.
• Provide supervision of Caregivers, including hiring, mentoring, and coaching/counseling.
• Conduct supervisory visits for Caregivers on a routine and ongoing basis.
• Provide training for Caregivers under the direction of the Director of Home Care.
• Function as the point of contact for all Caregivers and participate in the on-call rotation to manage off-hours staffing needs. Must be able available for emergency client coverage and be able to follow care plan tasks 
• Ensure compliance with WAC & RCW for clients, self, and Caregivers.
• Conduct client assessments and evaluations to determine care needs.

• Coordinate care plans and services with clients, referral partners, and family members.
• Maintain detailed records of client progress and care plans.
• Travel within local region

Qualifications: 

• 2+ years of experience in home care, client/caregiver management, and/or related role with transferable skills required.
• Valid Driver’s License and vehicle insurance 
• Current CNA or HCA certification preferred
• Proficiency in using healthcare management software preferred.

Benefits: 

• Amazing Workplace Culture and Supportive Environment
• 401(k) with company matching contribution
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 10 paid Holidays
• Professional development assistance
• Same day pay available through TapCheck

Why Join Us: We offer a supportive and collaborative work environment where your contributions are valued. Join us in making a difference in the lives of our clients and their families.