Senior Suites Supervisor, EverBank Stadium at Delaware North

Overview:

Delaware North Sportservice is searching for a full-time Senior Suites Supervisor to join our team at EverBank Stadium in Jacksonville, Florida. As a Senior Suites Supervisor, you will lead a team, ensuring our suites and cabanas locations are clean, stocked, and ready for game day. You'll experience the game day excitement, learn and grow your leadership skills, and be part of a team committed to creating moments that last.

Additional Details:

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program 
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Unit Description:

Delaware North operates concessions and premium dining at EverBank Stadium since dating back to 2016. The 67,164-seat venue is home to the NFL's Jacksonville Jaguars. We're known for offering imaginative food and beverage items that celebrate the team including teal-colored buns and ice cream.

Responsibilities:

• Supervises and coordinates team members, including training on company and departmental standards, and provides constructive feedback as needed
• Analyzes and resolves problems with team members, guests, and the operation with the assistance of the Suites Manager
• Learns and is comfortable with all food and beverage menu items to effectively complete financial transactions and answer guests’ questions
• Maintains clean, organized, stocked, and safe areas.  Immediately reports any low inventory and safety, and maintenance issues to the Suites Manager
• Completes and assists staff with opening and closing duties as outlined according to departmental standards
• Perform other duties as assigned

Qualifications:

• A minimum of 2 years of supervisory experience in a front-of-house restaurant or food service position, in a high-volume environment, is required
• A minimum of 2 years of operations experience in a sporting facility, hotel and convention space, or high-volume restaurant is required
• Previous experience with a point-of-sale (POS) system required
• Excellent guest service skills
• Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead
• Ability to work accurately, efficiently, and courteously in a high-pressure environment
• Good leadership and training skills; ability to teach others as well as delegate tasks
• Basic math skills; ability to accurately account for cash and inventory
• No college degree required

Physical Requirements:

• Ability to lift to 40 pounds for set-up, service, and clean up of the suite
• Ability to stand and walk for the entire length of the shift, including walking up and down stairs and lifting as needed

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