Client Services Manager at Home Group

Client Services Manager

East Ipswich

Temporary contract (to the end of March 2026, part time (22.5 hpw)

Salary £27,338 to £28,890 per annum [pro rata] and great benefits including Health Cash Plan plus on-call shift payment of £14.30 per session 

Home, a place where you belong  

Want to lead a team that really cares and empowers customers to live their best life? Join us as our Client Services Manager and lead our East Ipswich team to deliver person centred housing related support and make it a Great Place to Work for our colleagues!  You’ll manage our services which house customers experiencing severe and enduring mental health conditions, who may also have a substance misuse issues and/ or a mild learning disability in 24/7 supported and less supported housing in East Ipswich.

This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

Typical day as a Client Service Manager  

• Leading our team of support workers and coordinators, you’ll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts 

• You’ll coach your team and manage individual and team performance  

• You’ll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded

• You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community

• You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike  

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK! 

You have  

• Great people skills, ability to communicate and understand where people are in their life

• The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers  

• Ideally, you’ll have experience of leading a team, and have the knack for empowering and developing others

• Experience of delivering support in a housing or care environment  

• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage! 

Due to limits on our current certificates of sponsorship, we cannot offer sponsorship to external candidates for this role.  This remains under regular review.

Our team  

You’ll join Senior Manager Kathy, along with Managers Elle and Debbie and our East Ipswich Mental Health Cluster team, we’re super passionate about what we do! We’re really proud of the support and creativity we use when supporting customers. 

Job details  

• We’re open to discussing working hours with you 

• Contribute covering the on-call rota out of hours, perhaps covering the occasional sleep-in shift, could manage your own diary; prioritising workload and responsibilities including supervising colleagues and coordinating the rota and meetings.

• This is an on-the-job role supporting colleagues and customers in services

• Able to use technology for managing tenancies, reviewing support plans and risk assessments, processing referrals and for reporting purposes such as Health and Safety, finances, incident management, rotas and HR processes.

• You’ll need an Enhanced DBS check done and we pay for that.   

A place where you belong 

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!  

What’s in it for you? 

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!

• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.   

• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car?  Save money with us.  

• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us! 

• Colleague wellbeing really matters to us. There are several tools and support available to help you when you need them.  

• Explore our benefits in detail on our website.   

Find out more  

Click APPLY NOW to see our  Client Services Manager job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.  

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at [email protected]

Central Supported Portfolio 703