Homeoffice Experience Ambassador at Ritz-Carlton Yacht Collection

Join the Ritz-Carlton Yacht Collection:  Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.  By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company.  The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Job Summary

The Experience Ambassador is the ultimate steward of our guests’ journeys, delivering proactive, anticipatory service at every touchpoint. This role requires deep expertise in our ancillary offerings, destinations, supporting systems, and processes, plus the autonomy and resourcefulness to exceed expectations with minimal direction.

Essential Functions

• Engage guests to uncover their unique travel aspirations, then present and recommend tailored products, including air, Hotel, Transfer, Insurance, Spa, and dining reservations, onboard activities, and custom experiences, in a way that displays luxury and choice integrity.
• Proactively manage guest and travel-partner inquiries from booking amendments, tailored service requests to personalized voyage-experience planning, ensuring each interaction aligns with The Ritz-Carlton Yacht Collection’s Gold Standards.
• Identify and offer value-added ancillary offerings, maximizing guest delight and departmental revenue without compromising choice or quality.
• Demonstrate deep expertise in our ancillary portfolio, destinations, and supporting systems (including the CRS and CRM), enabling end-to-end service delivery with minimal direction.
• Coordinate special requests for our value-added ancillary offering, spa, dining, and shoreside experiences, partnering with different support and operations teams to curate unique, high-touch engagements.
• Orchestrate seamless connections between air, hotel, transfer, and voyage operations to deliver an anticipatory and uninterrupted guest journey.
• Maintain detailed records of guest preferences, feedback, and one-off requests to drive continuous service enhancements and personalized touches.
• Collaborate with stakeholders across Air, Hotel, Transfers, Shore Excursions, Spa, Dining, and other operational teams to execute complex itineraries and service requests, ensuring flawless handoffs and exceptional guest satisfaction.
• Investigate and resolve guest concerns with urgency, discretion, and resourcefulness, always reflecting our signature service excellence.
• Deliver an uninterrupted, luxury guest experience from initial contact through post-voyage follow-up, ensuring seamless transitions at every stage.
• Maintains an anticipatory approach to guest needs and consistently communicates in an elevated tone that aligns with the brand’s luxury positioning, ensuring every interaction reflects The Ritz-Carlton Yacht Collection’s commitment to excellence.
• Champion the Ritz-Carlton philosophy by modeling genuine care, respect, and professionalism in every interaction.

Competencies

Education:

• Minimum two-year degree in hospitality, business, or related field, or equivalent experience.
• Advanced hospitality training or industry certifications are a plus

Skills & Experience

• Impeccable communication skills and the ability to cultivate trust and rapport across a global luxury clientele
• Exceptional attention to detail, with a talent for anticipating needs before they are expressed
• Creative problem-solving abilities and resourcefulness to resolve guest concerns in real time
• High emotional intelligence and composure under pressure, consistently delivering calm, gracious service
• Passion for delivering meaningful, memorable guest experiences with a relentless pursuit of excellence
• Prior experience in luxury hospitality, cruise, or travel concierge services is strongly preferred
• Proven track record of high-touch guest service and relationship building
• Experience working cross-functionally within a service-driven environment.
• Fluency in English and Spanish is preferred

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.