Common Access Card Operator at Hyperion Biotechnology

Hyperion Biotechnology, Inc. has been providing services to federal government customers for over 25 years. Our customers receive comprehensive services to meet the specified requirements of their projects. With strong leadership and corporate infrastructure, Hyperion offers support and solutions to ensure the successful execution of our customers' programs.

We are hiring a CAC Operator responsible for providing secure and efficient identification card services to eligible personnel, including Soldiers, retirees, family members, civilian employees, and contractors. This role supports the Defense Enrollment Eligibility Reporting System (DEERS) and Real-Time Automated Personnel Identification System (RAPIDS) operations at designated Army installations.

Major Responsibilities/Activities

ID Card and CAC Services:

• Issue Common Access Cards (CACs), Geneva Convention Cards, and other forms of military identification.
• Process new issues, replacements, and updates for ID cards using RAPIDS terminals.
• Maintain accountability and inventory of blank and processed ID cards.
• Manage appointment scheduling via centralized systems and respond to email/phone requests.

DEERS Administration:

• Enroll and disenroll personnel in DEERS.
• Research and reconcile DEERS discrepancies and respond to inquiries.
• Update DEERS records within one hour of approval.

Customer Service:

• Provide courteous and professional service to walk-in and scheduled customers.
• Ensure average wait time for scheduled appointments does not exceed 30 minutes.
• Assist with ID tag issuance and facility access documentation (e.g., DA Form 1602, agent letters).

Security and Compliance:

• Ensure compliance with DoD and Army regulations regarding identity verification and card issuance.
• Maintain logs of issued badges and cards, and report missing cards within one workday.
• Complete and maintain required certifications for CAC Operator, Verifying Official (VO), Site Security Manager (SSM), and Assistant SSM (ASSM).

Minimum Requirements

Required:

• U.S. Citizenship
• Favorably adjudicated Tier 1 background investigation
• Completion of CAC Operator training via DMDC Learning Portal
• Proficiency in English (reading, writing, speaking)
• Strong attention to detail and data accuracy

Preferred:

• Prior experience with DEERS/RAPIDS systems
• Familiarity with AR 600-8-14 and other applicable Army regulations
• Customer service experience in a military or government setting

Hyperion is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law. You may self-identify on a voluntary basis.

No question on this application is intended to secure information to be used for such discrimination. The company is required by federal regulations to report information as requested on the form. Your contribution of this information is completely voluntary and in no way affects the decision regarding your employment opportunity. The information you provide is strictly confidential.