Customer Service Representative at NSI INDUSTRIES
NSI INDUSTRIES · Huntersville, United States Of America · Onsite
- Professional
- Office in Huntersville
Are you a proactive team player passionate about delivering outstanding customer experiences?
Come work with NSI Industries as a Customer Service Representative – Manufacturing & Distribution, where your role is vital to ensuring our customers receive exceptional support and service.
In this fast-paced position, you’ll be the primary point of contact for our customers—handling inquiries, processing orders, and resolving issues with accuracy and care. Your dedication will directly influence customer satisfaction and contribute to our ongoing success.
Responsibilities
- Manage customer accounts and process orders accurately and efficiently.
- Address product and service inquiries, ensuring timely and effective resolution.
- Maintain financial records and generate reports as needed.
- Handle a high volume of calls while identifying opportunities to generate sales leads.
- Build trust and rapport with customers through clear, empathetic communication.
- Provide accurate information and resolve complaints with professionalism.
- Document customer interactions and transactions thoroughly.
- Use technology tools to manage communications and verify order details.
Requirements
- Experience: 3–5 years in customer service within manufacturing, distribution, or a related field.
- Education: High school diploma or equivalent required; college degree preferred.
- Skills: Strong communication, multitasking, and problem-solving abilities.
- Technical Proficiency: Familiarity with CRM systems; experience with EDI/VMI, RMA, and NetSuite is a plus.
- Location: On-site | Huntersville, NC
