Director, Human Resources (Operations) at FINRA

The Director, HR Operations works directly with VP level and senior leaders within the organization and plays a critical role in providing leadership, guidance and strategic direction for the HR Operations team. This position is responsible for overseeing the delivery of centralized HR services and program support to various Centers of Excellence (COEs) across the organization.

The position is responsible for the overall management of the HR Operations team and serves as a premiere subject matter expert. In addition, this role plays a critical role in streamlining HR operations and ensuring exceptional service delivery across the organization while maintaining compliance with regulatory requirements and organizational policies.

Essential Job Functions:

• Provides expert level advice and counsel to senior business leaders on matters associated with the function and assists business and HR leaders in building and designing strategies around the functional area to support the strategies and goals of the business unit.
• Leads the design, development and execution of HR operational programs , ensuring that program elements including intake, governance, and service levels align to the strategic priorities of the business and the requisite policies and procedures of the organization as well as any applicable legislation and areas of compliance.
• Manages multiple HR Operation teams including HR Shared Services operations, and PMO, and ensures alignment with the overall corporate and HR strategy, by establishing metrics to assess the success of these initiatives, programs, and projects. Works cross-functionally, across all areas of the business including the support of non-delivery aspects of in-person training/events
• Leverages quantitative and qualitative analysis as a basis for decision making and recommendations. Assesses the use of metrics within the business and function(s) to determine what is required for driving toward the appropriate outcome and making informed decisions.
• Manages the operational budget for area as well as overseeing People Solutions vendor contracts, licenses, and purchase orders, ensuring that company resources are being used in the most efficient manner.
• Leverages systems and technology (and makes recommendations for) to increase efficiency and productivity of the function, as well as simplifying processes and programs for employees.
• Develops and maintains business continuity plans for HR operations, ensuring critical HR services and support functions can continue during disruptions, emergencies, or crisis situations
• Develops and maintains effective working relationships with all levels of management to gain in-depth knowledge of the business, which will provide insight into the design and implementation of programs.
• Coaches, develops, and manages direct team members to build organizational capability and provide opportunities for job enhancement and enrichment. Ensures service excellence is a key priority among all team members.
• Viewed as an expert in their area of responsibility and provides insight and guidance across the HR function. Serves as a role model for team members by embodying the characteristics of a leader.

Other Responsibilities:

• Leads cross-functional teams and/or cross-organizational teams or projects, leading to the improvement of policies, practices, and programs.
• Provide significant contributions through insight and use of data analysis to the VP and SVP of HR, to assist in making critical decisions that have organizational-wide impact. At times will present to senior business leaders.
• When required, serve as the alternate or backup to VP of functional area.
• Stays abreast of trends within the industry to recommend or provide advice on specific implications or courses of action that should be taken as a result of those trends.

Education/Experience Requirements:

• Bachelors degree with a minimum of ten (10) years relevant experience.
• Experience managing people and cross-functional teams, programs, and initiatives.
• In-depth project management skills.
• Strong quantitative and qualitative analytical skills.
• Proven ability to collaborate and influence to achieve outcomes.
• Experience working with the level of Vice President and above.
• Strong written and oral communication skills.
• Effective presentation capabilities.
• Advanced degree or relevant certification desirable.

Work Conditions:

• Normal office conditions.
• Extended hours and travel may be required.

For work that is performed in CA, CO, IL, Jersey City, NJ, New York City, NY, MA, MD, Washington, DC, NJ State and NY State, please refer to the chart below for the salary range for the corresponding location. In addition to location, actual compensation is based on various factors, including but not limited to, the candidate’s skill set, level of experience, education, and internal peer compensation comparisons.

CA: Minimum Salary $150,600, Maximum Salary $305,000

CO*: Minimum Salary $131,100, Maximum Salary $254,000

IL*: Minimum Salary $144,000, Maximum Salary $279,500

Jersey City, NJ/NYC, NY: Minimum Salary $157,300, Maximum Salary $305,000

MA: Minimum Salary $131,100, Maximum Salary $292,300

MD/Washington, DC: Minimum Salary $150,600, Maximum Salary $292,300

NJ State: Minimum Salary $144,000, Maximum $305,000

NY State: Minimum Salary $131,100, Maximum Salary $305,000

*Including positions performed outside the state but reporting to an office or manager in that state.

Candidates can expect salary offers that range from the minimum to the mid-point of the salary range. FINRA provides full pay ranges so that the candidate can consider their growth potential while at FINRA.

#LI-Hybrid

To be considered for this position, please submit an application. Applications are accepted on an ongoing basis.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.

Please note: If the “Apply Now” button on a job board posting does not take you directly to the FINRA Careers site, enter www.finra.org/careers into your browser to reach our site directly.

FINRA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact FINRA's Employee Relations team at 240.386.4865 or by email at [email protected]. Please note that this process is exclusively for inquiries regarding application accommodations. 

Employees may be eligible for a discretionary bonus in addition to base pay. Non-exempt employees are also eligible for overtime pay in accordance with federal, state, or local law. As part of its dedication to employee wellness, FINRA provides comprehensive health, dental and vision insurance. Additional insurance includes basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal. FINRA offers immediate participation and vesting in a 401(k) plan with company match and eligibility for participation in an additional FINRA-funded retirement contribution, tuition reimbursement, commuter benefits, and other benefits that support employee wellness, such as adoption assistance, backup family care, surrogacy benefits, employee assistance, and wellness programs.

Time Off and Paid Leave*

FINRA encourages its employees to focus on their health and wellness in many ways, including through a generous time-off program of 15 days of paid time off, 5 personal days and 9 sick days, unless otherwise required by law (all pro-rated in the first year). Additionally, we are proud to support our communities by providing two volunteer service days (based on full-time schedule). Other paid leave includes military leave, jury duty leave, bereavement leave, voting and election official leave for federal, state or local primary and general elections, care of a family member leave (available after 90 days of employment); and childbirth and parental leave (available after 90 days of employment). Full-time employees receive nine paid holidays.

*Based on full-time schedule

Important Information

FINRA’s Code of Conduct imposes restrictions on employees’ investments and requires financial disclosures that are uniquely related to our role as a securities regulator. FINRA employees are required to disclose to FINRA all brokerage accounts that they maintain, and those in which they control trading or have a financial interest (including any trust account of which they are a trustee or beneficiary and all accounts of a spouse, domestic partner or minor child who lives with the employee) and to authorize their broker-dealers to provide FINRA with duplicate statements for all of those accounts. All of those accounts are subject to the Code’s investment and securities account restrictions, and new employees must comply with those investment restrictions—including disposing of any security issued by a company on FINRA’s Prohibited Company List or obtaining a written waiver from their Executive Vice President—by the date they begin employment with FINRA. Employees may only maintain securities accounts that must be disclosed to FINRA at one or more securities firms that provide an electronic feed (e-feed) of data to FINRA, and must move securities accounts from other securities firms to a firm that provides an e-feed within three months of beginning employment.

You can read more about these restrictions here.

As standard practice, employees must also execute FINRA’s Employee Confidentiality and Invention Assignment Agreement without qualification or modification and comply with the company’s policy on nepotism.

Search Firm Representatives

Please be advised that FINRA is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to FINRA. All resumes submitted by search firms to any employee at FINRA without a valid written agreement and task order in place will be deemed the sole property of FINRA and no fee will be paid in the event that person is hired by FINRA.

FINRA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact FINRA's Employee Relations team at 240.386.4865 or by email at [email protected]. Please note that this process is exclusively for inquiries regarding application accommodations.

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, veteran status or any other classification protected by federal, state, or local laws.

FINRA abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

FINRA abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

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