Patient Experience Representative at Lcmchealth

Your job is more than a job.

The Patient Experience Representative welcomes and assists with help guiding patients, their families and visitors entering the hospital. Provides courteous and friendly service to patients, physicians, employees and visitors by greeting and welcoming patients and visitors. Provides a positive first impression of the hospital to the patients and visitors by extending a cordial welcome and assisting with needs. Outstanding customer service in all interactions with internal and external guest. Provides directions and wayfinding assistance to patients and visitors. Answers questions and refers patients and visitors to appropriate resources to enhance patient experience. Answers the phone professionally by identifying the department themselves. Ensures that every guest visiting the upper levels patient rooms have a visitor's badge by obtaining identification from each guest to create a badge, doing so according to HIPPA and LCMC guidelines.

Your every day

• Welcomes patients and visitors to the hospital. Provides information and directions to locations throughout the hospital for patients and guests.
• Provides visitor badges to all that enter into the building proceeding to the upper levels to visit a patient room. Obtains identification to provide a badge is a necessary to ensure the identity of those visiting for the safety of patients and guest.
• Coordinates investigation and resolution of consumer complaints concerning the quality of care and services by providing and coordinating a complaint and grievance system for the organization.
• Collaborates with leadership to identify complaint trends. Gives feedback to facilitate system improvements to better meet the consumer's needs and further enhance patient experience.
• Works closely with internal and external parties to manage and facilitate high visibility processes and projects which enhance patient satisfaction and focus on the patient's overall experience.

This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.
 

Your must haves

• Required: High School Diploma/GED or equivalent OR 2 years of work experience.
• Preferred: 6 months to 1 year of Customer Service experience in a health care setting. Other work experience will be considered (i.e., cashier, receptionist, hotel front office, or other similar function).

KNOWLEDGE, SKILLS, AND ABILITIES

• Must have effective communication skills.
• Guest relations skills.
• Ability to multi-task and have computer software skills.
• Flexible schedule is required to meet the demands of a 24-hour operation, which includes weekends, AMs, PMs and holidays.

WORK SHIFT:

LCMC Health is a community. 

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

About East Jefferson General Hospital

East Jefferson General Hospital, a landmark of LCMC Health’s incredible community of care, has been the go-to hospital for health, wellness, and one-of-a-kind care in East Jefferson Parish for over 50 years. And we’re only beginning to realize our greatest potential.  Learn more about East Jefferson General Hospital and our legacy, our future, and our national recognition as a Nurse Magnet Hospital.

Your extras

• Deliver healthcare with heart. 
• Give people a reason to smile. 
• Put a little love in your work. 
• Be honest and real, but with compassion.  
• Bring some lagniappe into everything you do. 
• Forget one-size-fits-all, think one-of-a-kind care. 
• See opportunities, not problems – it’s all about perspective. 
• Cheerlead ideas, differences, and each other. 
• Love what makes you, you - because we do

You are welcome here. 

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.  LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference. 

1.    To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 

2.    To ensure quality care and service, we may use information on your application to verify your previous employment and background.  

3.    To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 

4.    To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.